Wholesale Customer Service Representative

Brio Water Technology•City of Industry, CA

3h•$23 - $26

About The Position

We're seeking a Wholesale Customer Service Representative who thrives in a fast-paced environment and takes pride in delivering exceptional service to customers, dealers, and business partners. This role serves as a key liaison between customers, purchasing, warehouse operations, and internal departments to ensure orders are processed accurately and delivered on time. The ideal candidate is highly organized, detail-oriented, and proactive, with experience managing customer orders from receipt through fulfillment. This individual will monitor order status, manage backorders and custom orders, coordinate with purchasing and warehouse teams, and provide timely updates to customers throughout the order lifecycle. The role also includes direct interaction with Will Call customers and supporting a seamless pickup experience.

Requirements

2+ years of customer service, wholesale customer service, order management, account support, or related experience
Experience managing orders from entry through fulfillment preferred
Experience working with warehouse, purchasing, inventory, or logistics teams preferred
Familiarity with ERP systems (Sage preferred)
Experience using Salesforce or similar CRM systems preferred
Strong attention to detail and organizational skills
Excellent verbal and written communication skills
Ability to prioritize multiple orders, customers, and deadlines simultaneously
Proficiency with Microsoft Excel, Outlook, and Word
Reliable attendance and strong work ethic

Nice To Haves

Someone who takes ownership of customer orders and follows them through completion
A strong communicator who can effectively collaborate across departments
A problem solver who remains calm and solution-oriented when issues arise
A customer-focused professional who values accuracy and responsiveness
Someone interested in long-term growth opportunities within Brio Water Technology

Responsibilities

Manage customer orders from receipt through fulfillment and delivery
Monitor order status and proactively communicate updates to customers
Coordinate with purchasing, warehouse, and logistics teams to ensure timely and accurate order processing
Manage backorders, special orders, and custom orders while maintaining customer satisfaction
Serve as the primary point of contact for wholesale customers regarding order status, product availability, and fulfillment questions
Assist Will Call customers with order pickups and ensure a smooth customer experience
Investigate and resolve order discrepancies, shipping issues, and customer concerns
Accurately enter and maintain customer orders and account information in company systems
Work closely with inventory, purchasing, and operations teams to address product availability and fulfillment challenges
Document customer interactions, order updates, and resolutions in internal systems
Maintain a professional, customer-focused approach while balancing multiple priorities in a fast-paced environment