Wholesale Assistant Operations Manager

Mutual of Omaha Mortgage • , (Multiple States)

2d • Remote

About The Position

This position provides operations leadership, coaching, and oversight for functions of all Wholesale lines of business, with a focus on managing the Client Experience through the accurate application of enterprise guidelines and risk tolerance framework. In addition, as a member of the larger Production Support team, partner with other stakeholders to deliver credit-based and strategy-based initiatives to credit employees across all Divisions. Liaison with Wholesale sales leadership and Wholesale client support leadership.

Requirements

• Minimum of 2 years Reverse Operations Experience across CLS, PA, and Broker channels, including leadership experience within Operations.
• Ability to work well under pressure with multiple initiatives/deadlines occurring simultaneously
• Strong leadership, communication and organizational skills

Nice To Haves

• (DE) Underwriting experience is preferred

Responsibilities

• Oversees daily loan operations workflow to ensure tasks are completed accurately and within requires SLAs
• Work with the sales team to deliver excellent customer service and support to third party partners
• Review escalations for resolution of complex issues with both internal and external partners
• Identify areas for improving process efficiency and recommend possible improvements
• Assists the Wholesale Operations Manager with onboarding and training team members
• Understands government, regulatory and Mutual guidelines to ensure all loans meet these standards

Benefits

• Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
• Free Legal Services
• Employee Loan Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed