Wholesale Account Operations Agent

KREWE•New Orleans, LA

10d•Onsite

About The Position

The Wholesale Account Operations Agent will manage the digital product flow, process account updates, onboard new retail partners, and handle post-purchase customer service including warranty requests and spare part orders. This role also involves acting as a liaison with the fulfillment center, supporting international logistics (specifically Canadian operations), and managing VIP shipping inquiries. Additionally, the agent will be responsible for visual merchandising tasks such as capturing and cataloging images for POP materials and uploading/maintaining digital merchandising assets. The role also includes basic tech troubleshooting for internal software systems.

Requirements

2 years of experience in luxury retail, hospitality, fashion internships, or a fast-paced customer-facing environment.
A genuine passion for fashion, luxury goods, and premium accessories.
Exceptional attention to detail.
Comfortable picking up new software quickly.
Exceptional written and verbal communication skills.
Ability to stay calm, professional, and empathetic.
Must be based in or willing to relocate to New Orleans, LA.

Nice To Haves

Previous exposure to ERP software and order management systems is a plus.

Responsibilities

Manage the digital product flow by verifying order imports between the wholesale platform and ERP system.
Process basic account information updates and approve product swaps for open territories.
Review and approve initial orders for new retail partners.
Review, approve, and execute warranty requests.
Process specialized lens and part orders for boutique accounts.
Coordinate communication for the Second Chances program, transferring specialized customer communication from accounts to the E-commerce Customer Service team.
Act as the direct line to the fulfillment center, checking order statuses and resolving issues with mispicks, mis-ships, or damaged arrivals.
Manage Canadian operations, including RMA creation, shipping labels, invoicing, and carrier troubleshooting.
Facilitate general shipping inquiries and rush priority shipment requests for high-profile accounts and trunk shows.
Capture and catalogue images for point-of-purchase (POP) materials and store displays.
Upload and maintain display and POP options within NuOrder.
Identify and flag minor software hiccups in NuOrder or NetSuite to the IT team.