White Pond Waterfront Director

Town of Concord, MA•Concord, MA

17d•$21 - $35•Onsite

About The Position

The Waterfront Director (WD) will be responsible for all aspects of waterfront operation including the supervision of lifeguards and Head Lifeguards. The WD will be responsible for providing water support to all program areas. The WD will interact directly with beach members and therefore must be friendly, courteous, and knowledgeable of the rules, regulations and operations of the facility. This position requires strong organizational skills and the ability to multi-task in a fun, fast-paced environment. The WD will report directly to the Beede Swim and Fitness Center Aquatics Supervisor. Under the general supervisor of the Aquatics Supervisor(s), the Waterfront Director directly oversees White Pond beach operations including but not limited to member interactions, oversight of Head Lifeguards and Lifeguards, and confirming visitors have properly been checked in. This position requires attention to detail, strong organizational skills, and creative thinking. Performs varied duties requiring the ability to exercise judgment and initiative in completing tasks, including lifeguarding the beach, setting expectations, or back up park attendant. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring incumbent to approach workload with flexibility.

Requirements

Experience working in a recreation or leisure setting, preferred.
Excellent communication, interpersonal, and customer service skills.
Applicant should have a minimum of 2 years waterfront experience.
American Red Cross Lifeguard Training (includes First Aid & CPR) with Waterfront Certification.
Thorough understanding of customer service and its relationship to participant satisfaction. Excellent customer service skills to communicate effectively with all members of the public, including children, adults, and senior citizens in a courteous and tactful manner, and to enforce facility rules and regulations.
Must be dependable, punctual and able to work flexible working hours.
Ability to lead, motivate, and train a team and maintain effective working relationships.
Must be able to lift and/or move up to 50 pounds and be must able to stand for long periods of time.

Responsibilities

Responsible for direct supervision of lifeguards and Head Lifeguards and scheduling
Establish and maintain beach policies and procedures to ensure professional standards of operation.
Assist in the planning and implementing staff training for seasonal operation.
Ensure all staff is trained in proper use of beachfront equipment and monitor proper use.
Ensures that lifeguard staff are properly dressed and in uniform during hours of operation.
Survey waterfront area daily, and keep the area free of hazards and debris.
Assure all documentation required by the Department and Board of Health is completed in a timely, accurate manner.
Address all environmental, guest and staff concerns effectively and efficiently.
Conduct a daily check of facility for safety, cleanliness, and good repair.
Assign, maintain and oversees employee’s work schedule and daily tasks. Ensures adequate coverage of the swim area by lifeguards during all hours of operation.
Makes all weather related decisions in coordination with the Recreation Supervisor during White Pond hours of operation.
Maintain an inventory list and assure all equipment is in working order at all times.
Provide written and verbal evaluations of all beachfront staff by assigned deadlines.
Oversees beachfront office operations including checking timecards and schedule.
Performs other related duties as assigned by the Aquatics Supervisor/Beede Center GM