White Label Broker Support Coordinator

Park Place Finance, LLC•Austin, TX

About The Position

Competitive Edge Lending, a division of Park Place Finance, is seeking a White Label Broker Support Coordinator to serve as a key point of contact and coordination for our white label partner program. This is not a traditional loan processing or Loan Officer Assistant (LOA) role — instead, this position bridges underwriting, our loan origination system, and our broker portal to ensure white label partners receive accurate, timely, and well-communicated support throughout the loan lifecycle. This role is ideal for someone who thrives in a fast-paced, evolving environment and wants to help shape processes as the white label program grows.

Requirements

Basic understanding of mortgage lending, preferably private lending, DSCR, or RTL (Residential Transition Loan) products
Familiarity with loan processing, underwriting conditions, and the approval process
Strong customer service and broker communication skills, both written and verbal
HighLevel experience preferred, including CRM, workflows, and automation
Comfortable learning and adopting new technology and software
Strong organizational skills with close attention to detail
Comfortable using AI tools such as ChatGPT to support daily work
Basic Excel/Google Sheets skills, including simple reporting
A problem solver and self-starter who works through challenges independently before escalating
Comfortable working in a fast-changing, still-developing environment
Willing and eager to help build better processes and automation, not just perform manual tasks

Nice To Haves

HighLevel experience preferred, including CRM, workflows, and automation

Responsibilities

Support white label broker partners by coordinating loan information and status updates across underwriting, LendingWise, and our broker portal
Accurately move and reconcile loan data between systems, ensuring conditions, approvals, and statuses stay aligned and up to date
Serve as a responsive, knowledgeable point of contact for broker questions and communication needs
Manage multiple loans, inquiries, and priorities simultaneously in a deadline-driven environment
Leverage HighLevel (CRM, workflows, automation) and other tools to streamline broker communication and support processes
Use AI tools (such as ChatGPT) and reporting tools (Excel/Google Sheets) to support day-to-day work and improve efficiency
Identify opportunities to improve and automate existing processes rather than simply performing them manually — help build the playbook as the program scales