Wheelchair Escort - PM Thurs & AM Fri - $11/HR - Margaret R Pardee Memorial Hospital

Towne Park•Hendersonville, NC

22h•Onsite

About The Position

The Wheelchair Escort is responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Wheelchair Escort is also responsible for transfer and transport of all patients from outside the facility to a designated location within the facility wheelchair as well as assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure.

Requirements

High school diploma or general education degree (GED); Required
Must be at least 18 years of age and be able to pass a criminal background and drug screen
One to three months related experience and/or training; OR equivalent combination of education and experience without High school diploma or GED
Knowledge of hospitality services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Operations using units of American money
Ability to understand 24 hour and military time systems

Responsibilities

Maintain pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
Acknowledge and greet guests within 30 seconds while maintaining a professional and friendly demeanor.
Use guest last name at all times when appropriate.
Explain all procedures to the patient prior to beginning transfer.
Manage and respond timely to all pick up or discharge orders.
Collect transport equipment and return it to the appropriate storage area.
Responsible for doing “wipe downs” of equipment (i.e. wheelchair) after each use with appropriate cleaning supplies.
Ensure patient comfort, safety and privacy at all times.
Communicate patient needs to clinical staff upon arrival to the designated area.
Communicate patient arrival and/or departure to appropriate clinical staff.
Must perform a physical handoff with receiving clinical staff.
Ensure that patients are not left unattended while in the care of the escort.
Utilize proper safe patient handling techniques.
Escort visitors as needed between departments; provide way finding services as needed.
Demonstrate proper use of the patient escort tracking system/log sheets.
Be familiar with hospital emergency codes and procedures in accordance with JCAHO standards.
Maintain accuracy and composure while under pressure.
Appropriately use salutation of the day.
Use Towne Park proper phone etiquette.
Post up in appropriate areas when not completing tasks.
Knowledge of all meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
Conduct an effective and efficient room presentation.
Assist with the delivery and pick up of items to guest rooms.
Open all car and location doors for all guests.
Assure all guests and luggage are safely transported to/from assigned destinations.
Continually monitor and maintain cleanliness and order of guest services area.
Protect guest confidentiality in accordance with HIPPA requirements.