Wheelchair Dispatcher Part Time

ABM•Phoenix, AZ

7d•Onsite

About The Position

The Dispatcher Part Time receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests. This role is a good fit for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, and veterans and candidates with military experience are encouraged to apply.

Requirements

Must be 18 years of age or older.
Customer Service Experience
1 Year of Clerical Experience

Nice To Haves

One (1) year of prior multi-line reception experience or dispatching experience.
Prior experience scheduling and dispatching employees.

Responsibilities

Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
Schedules and dispatches Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
Oversees all communications within specifically assigned areas
Receives or prepares work orders and work schedules
Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
Strictly adheres to all safety and regulatory compliance procedures
Coordinates and arranges for necessary repairs in order to restore service and schedules
Miscellaneous duties as assigned
Monitors daily services and create/update a log sheet or service log
Maintains periodic contact with service personnel to ensure completion of assigned duties
Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
Creates reports to monitor activity and operations