Wheelchair Attendant

Choice Aviation Service Inc • North Canton, OH

6d • Onsite

About The Position

The Wheelchair Attendant plays a vital role in ensuring safe, efficient, and dignified assistance for passengers with mobility challenges. This position supports passengers at all stages of their airport journey—from curbside arrival to aircraft boarding and deplaning. Wheelchair Attendants represent Choice Aviation Services by delivering excellent customer service while maintaining compliance with ADA, TSA, DOT, and airport safety standards.

Requirements

• Proficiency in English required for effective communication with passengers, TSA, and airline staff.
• Strong interpersonal and communication skills with a focus on patience, empathy, and professionalism.
• Physical ability to stand and walk for long periods, push wheelchairs, and occasionally lift baggage.
• Flexibility to work rotating shifts, including nights, weekends, and holidays.
• Ability to adhere to safety protocols and handle emergency situations calmly and effectively.
• Demonstrate punctuality and reliability to support operational efficiency.
• Treat all passengers with dignity and respect, ensuring confidentiality of personal and medical information.
• Contribute to a positive and collaborative workplace culture.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous experience in customer service, hospitality, or airport operations a plus.

Responsibilities

• Assist passengers requiring mobility support at all stages between curbside and aircraft, including check-in, security checkpoints, gate areas, and boarding/deplaning.
• Provide clear communication and reassurance to passengers throughout the journey.
• Coordinate with dispatchers, gate agents, flight attendants, TSA officers, and other airport personnel to ensure smooth transitions.
• Safely operate and handle wheelchairs, including locking brakes, securing footrests, and maintaining controlled movement on inclines and ramps.
• Retrieve wheelchairs from concourse areas and return them to designated staging areas for future use.
• Maintain cleanliness and safety of wheelchairs by inspecting and sanitizing equipment after use.
• Follow all company, airport, TSA, and DOT policies and safety procedures.
• Perform other related duties as assigned within the appropriate skills and experience capabilities expected for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED