Wheelchair Agents

Guardian Proservices•Morrisville, NC

8d•Onsite

About The Position

As a valued member of the Guardian Professional Services Team, you will provide safe and courteous wheelchair services and be the friendly face that helps passengers travel comfortably and confidently.

Requirements

Must be at least 18 years of age.
Authorized to work in the United States
Must be able to pass background clearance verification.
Must have valid Driver's License and proof of car insurance.
Ability to stand, walk, stoop, bend, push, pull throughout entire shift
Strong verbal & written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.

Nice To Haves

Experience in customer service preferred
Hospitality experience a plus!
Healthcare experience a plus!

Responsibilities

Working closely with the Airline Personnel and Team Members
Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
Push wheelchair passengers to and from gates
Carry passengers’ carry-on luggage
Assist with checked and claimed luggage
Roll customer-occupied wheelchair safely
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Complete any necessary wheelchair or incident reports
Follow dispatcher gate orders
Assist passengers with any problems, questions, or concerns
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
Demonstrate regular, predictable attendance at job location
Exceed customer service and safety standards
Carry out other duties as assigned
Complete all required training including airport compliance to obtain a SIDA Badge.