Wheelchair Agents - Training Available

Guardian Proservices • Morrisville, NC

6d • Onsite

About The Position

As a valued member of the Guardian Professional Services Team, you will provide safe and courteous wheelchair services and be the friendly face that helps passengers travel comfortably and confidently. This role involves working closely with airline personnel and team members to ensure a positive travel experience for passengers.

Requirements

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Must be able to pass background clearance verification.
• Must have valid Driver's License and proof of car insurance.
• Ability to stand, walk, stoop, bend, push, pull throughout entire shift.
• Strong verbal & written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.

Nice To Haves

• Experience in customer service preferred.
• Hospitality experience a plus!
• Healthcare experience a plus!

Responsibilities

• Provide safe and courteous wheelchair services.
• Assist passengers in traveling comfortably and confidently.
• Work closely with Airline Personnel and Team Members.
• Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat.
• Push wheelchair passengers to and from gates.
• Carry passengers’ carry-on luggage.
• Assist with checked and claimed luggage.
• Roll customer-occupied wheelchair safely.
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Assist passengers with any problems, questions, or concerns.
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
• Demonstrate regular, predictable attendance at job location.
• Exceed customer service and safety standards.
• Complete all required training including airport compliance to obtain a SIDA Badge.
• Carry out other duties as assigned.

Benefits

• 401(k)
• Employee discount
• Health insurance
• Vision
• Dental
• Opportunities for advancement
• Paid training
• Sick Days
• PTO
• 2 week paid vacation (after 1 year of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed