Wheelchair Accessible Vehicle Phone Technician

BraunAbility • Winamac, IN

8d

About The Position

WAV Support Tier 1 is the first point of contact for BraunAbility dealers requiring technical assistance for converted BraunAbility vehicles. The nature of our vehicles requires speedy resolution to meet the needs of our customers. The position is both unique and satisfying as you will be assisting with a BraunAbility product that customers regain their mobility, freedom and independence by applying your technical skills.

Requirements

• High school diploma or GED
• A minimum of 2 years of automotive service experience is required.
• Strong computer skills and navigation which includes typing
• Strong written and verbal communication skills
• Ability to research and gather information
• Strong attention to detail

Nice To Haves

• Experience with DC electric, hydraulic, and mechanical systems is preferred
• Trade School / Certification
• ASE (Automotive Service Excellence) certification
• Training & Instructional experience
• Product/ Industry knowledge related to wheelchair systems and transportation
• Familiarity with the WAV dealer channel and specific needs of service personnel
• Bi-lingual (Spanish preferred)

Responsibilities

• Provide knowledge and diagnostic assistance to service departments at BraunAbility dealerships
• Provide correct part numbers to repair our products
• Occasional field repair support
• Collaborate closely with team members, other dept group individuals to gather information and report quality concerns
• Contribute to knowledge article recommendations, part number portal enhancements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED