WFE Success Coach

Strayer Education, Inc.

1d•Onsite

About The Position

Workforce Edge Success Coaches serve as a one-stop shop to support students through the utilization of their employer’s tuition assistance benefit. Success Coaches provide personalized end-to-end support (primarily outbound) to guide students toward success in line with their academic goals and interests.

Requirements

Excellent communication and interpersonal skills, with the ability to build strong rapport and trust.
Active listening and empathetic communication to understand individual challenges and provide personalized support.
Coaching and mentoring skills to effectively guide individuals towards achieving their academic goals.
Motivational and encouraging coaching style to inspire and empower individuals to persevere through challenges.
Familiarity with common academic challenges and effective strategies to overcome them.
Knowledge of student support services and resources available at various educational institutions.
Data analysis and reporting skills to track student progress and measure coaching effectiveness.
Strong relationship-building skills to develop trust and maintain positive connections with diverse stakeholders.
Proficient in using phone, email, and chat (and ability to navigate between them seamlessly) to provide excellent customer service.
Minimum of 2 years of experience in higher education advising, academic coaching, or related field.
Bachelor's degree from an accredited institution required.
Must be able to travel up to 10% of the time.
Must be able to lift 25 lbs.
Mobility within the office including movement from floor to floor.
Travel via plane, car, and metro may be required to perform this job.
Must be able to work more than 40 hours per week when business needs warrant.
Access information using a computer.
Effectively communicate, both up and down the management chain.
Effectively cope with stressful situations.
Strong mental acuity.
Regular, dependable attendance and punctuality are essential functions of this job.

Nice To Haves

Experience working with adult learners and non-traditional students preferred.
Master’s degree from an accredited institution preferred.

Responsibilities

Partner with program advisors to ensure a smooth transition for employees into their chosen education program.
Regularly communicate with employees throughout their academic journey primarily via outbound communication tools and methods
Assist employees in setting and achieving academic goals, developing effective study habits, and managing their time effectively.
Help employees navigate academic challenges and connect them with appropriate resources, such as tutoring services or academic support programs.
Monitor student progress and provide feedback on performance, identifying areas for improvement and potential roadblocks.
Track key milestones and deadlines, proactively providing reminders and ensuring employees stay on track with their education plan.
Conduct regular check-ins and progress reviews to assess progress and celebrate achievements.
Develop and deliver workshops and resources on academic success, study skills, and time management.
Maintain positive relationships with employees, employers, and educational institutions.