WFD Programs Specialist - Family Development

Goodwill Industries of Central Michigan's Heartland•Battle Creek, MI

43d

About The Position

Purpose or General Objective: Provide quality job development, income support, and coaching services that increase program participants' capacity to prepare for, obtain, and maintain gainful employment and financial stability to further family development.

Requirements

Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Products, including Word, Excel, PowerPoint and Outlook, Google products, remote conferencing, and related software.
Must demonstrate high ethical standards, sound judgment, integrity and the ability to handle confidential and private information in a secure and professional manner.
Strong initiative, cordiality, punctuality, and dependability.
Positive, helpful, and professional interpersonal and customer service skills.
The ability to process information, act independently, and take initiative where appropriate.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Demonstrated ability to work independently and within multi-discipline teams.
Must be able to work a flexible schedule, including occasional nights and weekends.
A valid Michigan driver's license with a driving record in compliance with Goodwill of Central Michigan's Heartland, Inc. insurance carrier requirements. Applicant must have reliable transportation and appropriate insurance coverage. Travel through out the territory to meet with program participants and attend events in the community is required.
Bachelor's degree required - experience may be substituted for education on a case-by-case basis.
Two years of work experience in workforce development or related experience.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.

Nice To Haves

Experience working with persons with disabilities and other barriers to employment preferred.

Responsibilities

Design, develop, and deliver quality participant-centered job development training to individuals and groups, in person and remotely.
Actively promote family and job development programs and services and recruit program participants through well-managed referral networks.
Actively assist participants with employment skills assessments, resume and cover letter writing, job search, interviewing, and interpersonal /soft skills needed to secure and maintain gainful employment.
Maintain an actionable database of employers for participant placement.
Coordinate and conduct family and job development programs and service awareness workshops, seminars and other activities.
Actively work with employees, employers, secondary and postsecondary education institutions and workforce solutions providers to identify and remove barriers to employment.
Actively engage employers to establish and maintain productive relationships needed to understand and address workforce needs.
Assist employers in revising standards which exclude applicants from job Demonstrate to the employers the effectiveness and profitability of the chronically unemployed by identifying jobs that GICMH participants could perform.
Timely and accurate entry, management and reporting of participant case records through utilization of Goodwill's database.
Assist in the coordination of participant financial support.
Maintain productive relationships with government agencies, non-profits, and businesses that offer public benefits and emergency support.
Maintain awareness and understanding of human services' programs needed to make referrals and to support participants seeking public benefits supports.
Represent Goodwill in a professional and dignified manner.
Work efficiently with team members to support participant success.
Actively participate in opportunities for professional development.
Collaborate with and support WFD team members to achieve goals.
Ensure that all practices are compliant with CARF accreditation standards.
Provide necessary program coverage during absences of other WFD staff.
Perform other duties as assigned.