Western Mining Technical Services Manager

Austin Powder•Remote - Nevada, NV

8d•Onsite

About The Position

The Western Mining Technical Services Manager is the leader of our technical products and services offering for the Western USA precious metals, base metals, and industrial mineral mining markets, both surface and underground. The individual will take the lead in the identification, vetting, development, and implementation of the various products, technologies, services, and techniques required to grow, and support Austin Powder Company’s Western US Mining customer base. The Western Mining Technical Services Manager must have a strong understanding of the different surface and underground mining methods and provide an extensive range of technical expertise in the blast design, product selection, surveying, loading, and analysis processes. This is a collaborative role that will require joint effort with the local, regional and corporate teams in the identification, development, sale, and application of those technical products and services required to meet the demands of the mining market. The Western Mining Technical Services Manager will work closely with the local, regional, and corporate sales teams to ensure we have appropriately located technical capabilities to support current and future customer demands. This role will be a member of the Corporate Technical Services team and report to the Director of Technical Services, North America.

Requirements

Maintains a consistent, and respectful demeanor, in the face of constant changes and challenges.
Able to communicate professionally and effectively with customer management and engineering teams to clearly understand their technical and operational needs.
Strong knowledge base of both surface and underground mining methods and techniques to understand and relate to customer needs with the ability to effectively communicate those needs to Austin Powder commercial, operational, technical, and management teams.
Strong communicator who presents information clearly and concisely and regularly confirms correct interpretation by others to ensure local support teams understand and can provide those products and services to meet the unique needs of each customer.
Demonstrates significant knowledge of company products and equipment used in various blasting applications with the willingness to continue learning.
Strong presentation skills to build and deliver effective and engaging interactions with internal and external participants.
A capable leader who can help build and manage teams of technical specialists to support the mining market product and service needs of the US and Canadian LLCs.
Thinks clearly and systematically while observing, analyzing, interpreting, evaluating, explaining, problem solving and making decisions.
Willingness to “roll up the sleeves” and work with teams in a hands-on capacity.
Able to build trusted relationships based on integrity and respect.
Demonstrates the ability to manage several projects simultaneously and can effectively organize multiple schedules, events, and meetings.
Must be a self-starter with strong time management and prioritization skills
Continually looks to improve performance via development of professional skills and personal growth.
Strong writing skills to generate clear and concise documents and reports for internal and external audiences.
Train internal and external stakeholders on fundamental and advanced blasting topics.
Identify new ideas and transform them into new/improved services that benefit the company.
Ability to be perceptive to recognize trends in our industry and identify strategies to move innovation forward.
Ability to attain state blasting licensure and ATF explosive handling clearance

Responsibilities

Help maintain a safe and healthy work environment by living our safety culture, empowering our team members, and assuring compliance with regulations and our policies and procedures.
Responsible for ensuring Austin Powder can provide the products and technical services needed to meet customer needs and support our sales and growth targets in the underground market.
Able to provide technical support to employees and customers to include blast design, product selection, surveying, post-blast analysis, blast optimization, mine planning, and other service needs.
Help identify the product and technical service requirements needed to support existing customers as well as grow our current underground market share.
Responsible for the identification and development of both surface and underground technical service representatives through joint efforts with corporate and LLC management teams.
Collaborate with local and regional teams to ensure we are operationally and technically capable of providing the products and services required to meet the needs of our customers.
Support the development and implementation of policies, best practices, SOPs, and training materials for both our surface and underground products and technical services.
Develop and maintain proficiency with applicable technologies required for our technical services.
Can be present on customer sites on short notice across the western US and Canadian (as needed) markets as required by our customers and at the discretion of management.
Able to support or lead the investigation process of product complaints, misfires, and blasting incidents to determine root cause and identify corrective actions.
Work with Corporate Technical Services and LLC Technical Managers to manage the identification, vetting, ordering, maintenance, and applicable training of our technical blasting equipment throughout the market.
Develop respectful relationships and internal networks of expertise with our diverse team of technical leaders across Austin Powder.
Work with the Product Managers to support manufacturing objectives to continually improve the quality, performance, and profitability of our explosive products.
Work with the Product Managers to identify, test, qualify, develop, test, and implement product improvements, and new products, to support
Build a thorough understanding of local, state, and federal governing agencies’ rules and regulations.
Participate in relevant explosives industry news and events to build knowledge of industry trends, competitive products, applications, product development, and technical advancements.
Assist with the definition and preparation of business cases to support CapEx requests, business development opportunities, R&D projects, process improvement initiatives, and more.
Assist with the preparation of responses to RFPs and RFIs.