West Region Commercial Dealer Aftersales Manager

Stellantis • Highland, CA

20d

About The Position

The Mopar Commercial Dealer Aftersales Manager will be the subject matter expert
and primary point of contact between Stellantis and its dealer network with
primary goals to grow and improve the Businesslink dealer network from an
aftersales perspective.  The key metrics will be reduction in vehicle downtime,
growth in commercial, government and rental repair orders and service retention
and overall part sales growth.  The Mopar fleet team serves as the primary
interface between Stellantis, its Businesslink dealers and fleet customers who
collectively spend well over $100M annually on Mopar and bPro parts in the
dealer network. This position presents an exceptional opportunity to develop and
implement positive change in a challenging and dynamic aspect of our business.
The Commercial Dealer Aftersales Manager will be assigned a geographic area that
will be a primary area for them to work with the Businesslink dealer network as
well as key stakeholders on both the Fleet service and sales side to improve the
fleet customer experience.  The Commercial Dealer Aftersales Manager will be key
to executing strategies developed at the HQ and Regional level designed to
encourage dealers to engage further with fleet business, make investments in
people, process and facilities in an effort improve customer satisfaction and
maximize profit in our collective Aftersales operations. Additionally, this
position will work to support new initiatives such as Mobile Service and other
tactics to grow Mopar’s Centralized Billing program (Servicenet).

Qualified candidates must excel at developing relationships and being
self-motivated.  They must have strong understanding of dealer fixed operations
and fleet acumen. They will be key to balance the requests of fleet customers,
support and consult with the dealer network, and manage priorities of the
headquarters team.

Requirements

• Bachelor’s degree in business, Automotive, Marketing, or similar discipline
• 5+ years of experience with Dealer Fixed Operations, Part Sales, Marketing, Operations, or working with fleet customers.
• Robust understanding of Dealership Operations
• Proven leadership capabilities
• Proven problem solving and analytical skills
• Capability to review, understand and analyze data from a business analytics standpoint
• Self-starter with ability to multi-task and take ownership of programs
• Excellent verbal and written communication skills
• Experienced presenter and public speaker
• Advanced user of Microsoft business tools including advanced Excel skills, and PowerPoint experience

Nice To Haves

• Advanced degree (Master's) in Business or Marketing
• Experience in project/program management
• Automotive/Dealership retail or aftermarket experience
• Mopar or OEM Field Experience

Responsibilities

• Develop plans to improve fleet customer satisfaction and reduce vehicle downtime in the dealer network. This may include items such as employee dedication and training, consulting on best practices and processes, service capacity analysis and facility/tool consultations.
• Conduct and lead regular meetings with dealers and dealer groups gathering insights and addressing concerns that lead to improved retention and growing part sales with fleets and small businesses.
• Execute parts sales initiatives that will drive increased parts revenue through wholesale and retail channels. Conquest new customers with Mopar and bpro offerings.
• Lead strategies to grow emerging service trends such as mobile service with fleets.
• Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the assigned dealer network and that needs from the dealer network and feedback are effectively relayed to HQ for process improvements.
• Support and partner with the Fleet Sales organization to demonstrate a cohesive sales and service partnership with the fleet.
• Analyze reporting to assess identify trends, and recommend improvements tailored to each fleet’s unique needs.
• Consult dealer network on conquesting opportunities in their market using industry data, vehicle location data and other key metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level