Director- Aftersales

Holman•Raleigh, NC

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently accepting applications for the position of Director- Regional Aftersales.

Requirements

Bachelor's degree in a related field required, Master’s preferred
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
8+ years’ experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred
Extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines

Responsibilities

Lead, define and implement strategic plans for aftersales operations in the region, aligning with overall business objectives.
Responsible for the development and accountability of the local Aftersales team.
Monitor, evaluate and develop the performance of the aftersales leadership team to ensure they meet or exceed key performance indicators and customer satisfaction targets.
Identify quality standards and implement continuous improvement initiatives by strategizing ways to streamline operations.
Provide training, support, and guidance on aftersales processes, policies and standards.
Stay abreast of industrial regulations and ensure aftersales operations comply with local, regional and national requirements.
Collaborate with affiliated departments to ensure the aftersales activities with overall business initiatives and strategies.
Proactively identify market trends, opportunities and challenges in the aftersales sector within the region and further, troubleshoot said opportunities and challenges with solution-based thinking.
Promote a culture of leadership, guidance and support to the aftersales team fostering a complaint, positive work environment fostering a culture of excellence.
Act as a liaison with the manufacturers represented in the region and work with the factory representatives to achieve factory objectives.
Provide performance updates to the senior leadership team.
Manage the annual budget process.
Perform all other duties and special projects as assigned