Manager, Aftersales Business Operations – EAI Robotics

Faraday Future•El Segundo, CA

5h•$130,000 - $150,000

About The Position

The Company: Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies. Founded in 2014, the Company’s mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences. The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration. The Company aims to leverage the latest technologies and world’s best talent to realize exciting new possibilities across all of these lines. Faraday Future’s automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings. FF is committed to redefining mobility through AI innovation. Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact. Your Role: The Manager, Aftersales Business Operations – EAI Robotics will be responsible for developing, executing, and scaling Aftersales operational support for Faraday Future’s Robotics products. This role will ensure Robotics Aftersales programs are operationally sound, scalable, compliant, and client driven as products move from development into market deployment. This position blends strategic planning with direct execution, requiring close coordination with Engineering, Quality, Finance, Supply Chain, Legal, and external service partners. This role will directly influence customer experience, product reliability perception, and long-term service sustainability for Robotics.

Requirements

10 years of experience in retail, sales, or direct-to-user environments, with 2+ years in management role. Automotive or tech industry experience is a plus.
Bachelor’s degree in business, marketing, or related discipline, or practical experience.
Demonstrated ability to lead and develop teams in a retail or sales environment.
Strong focus on delivering high-touch, user-first experiences.
Proficiency in CRM and sales tools (e.g., Salesforce); data-literate and KPI-oriented.
Able to work cross-functionally with teams in marketing, sales, service, and operations.
Comfortable in a fast-paced, evolving company with ambitious goals.

Nice To Haves

Knowledge of electric vehicle or sustainable mobility sectors
Experience launching or scaling DTC (direct-to-user) retail channels
Familiarity with digital and omnichannel sales tools

Responsibilities

Strategic Leadership: Develop and execute the Aftersales business operations strategy for EAI Robotics products, aligning service, parts, warranty, and support models with FF’s mission and long-term business objectives.
Aftersales Operations: Oversee Robotics Aftersales operations, ensuring consistent customer support experience, high operational standards, and scalable service readiness as products move to market.
Service & Support Execution: Define and implement end-to-end service, parts, warranty, and technical support workflows to support Robotics programs throughout the product lifecycle.
Partner & Vendor Management: Establish, manage, and optimize external service providers and support partners as required to enable effective Robotics Aftersales coverage.
Cross-Functional Collaboration: Partner closely with Engineering, Quality, Product, Supply Chain, and Manufacturing teams to support issue resolution, technical escalation, and continuous improvement.
Performance Management: Develop, track, and report Aftersales KPIs related to service performance, customer satisfaction, cost, and operational risk to executive leadership.
Training & Enablement: Support the development and rollout of training programs for internal teams and external service partners to ensure consistent service quality and technical capability.
Financial & Budget Oversight: Manage budget planning, cost controls, and operational efficiency for Robotics Aftersales programs.
Customer Experience: Promote customer-first ownership and support experience across all Robotics touchpoints, ensuring clear communication, responsiveness, and issue resolution.
Compliance & Governance: Ensure Robotics Aftersales operations meet applicable regulatory, audit, and compliance requirements, supporting documentation, traceability, and governance standards.