Wellness Supervisor (Spring/Summer 2026 Start)

AccorHotel • Banff, AB

1d • CA$23 • Onsite

About The Position

This role is about more than supervising a space, it’s about driving a vision. As the Fitness & Wellness Supervisor, you are a visible leader, an operational anchor, and a wellness ambassador. You lead from the floor, not from behind a desk. You ensure our bathhouse, fitness centre, studios, hydrotherapy spaces, and pool deck operate seamlessly, safely, and to the highest luxury standards. With strong initiative, presence, and accountability, you create an environment where guests feel confident, cared for, and inspired, and where your team feels supported, motivated, and clear on expectations.

Requirements

• Previous experience in fitness, wellness, hospitality, or luxury guest-facing environments.
• Supervisory or lead experience preferred.
• Strong operational mindset with a focus on results, efficiency, and consistency.
• CPR and First Aid certification (or willingness to obtain).
• Confident, persuasive communicator with a calm, professional, and service-driven presence.
• Ability to thrive in a fast-paced, evolving environment with multiple priorities.
• Comfort leading from the floor and making timely, independent decisions.
• Must be legally authorized to work in Canada.

Nice To Haves

• Certification in fitness instruction, yoga, or wellness modalities.
• Experience in luxury spa or retreat environments.
• Strong knowledge of hydrotherapy practices and bathhouse etiquette.

Responsibilities

• Maintain a strong, welcoming, and professional presence within all bathhouse and wellness spaces.
• Lead by example in delivering refined, personalized, and attentive guest service.
• Support guests with orientation, guidance, and confidence within wellness facilities.
• Act as the escalation point for guest concerns, resolving issues with empathy, discretion, and efficiency.
• Uphold Rimrock Banff’s luxury service standards, wellness philosophy, and Emblems brand values at all times.
• Oversee day-to-day operations of the fitness centre, studios, pool deck, hydrotherapy, and wellness spaces.
• Ensure facilities are consistently pristine, safe, and guest-ready throughout operating hours.
• Complete and oversee opening, closing, and mid-day operational checklists.
• Monitor equipment condition, cleanliness, and functionality; report and follow up on maintenance needs promptly.
• Maintain appropriate inventory levels of towels, amenities, water, and wellness supplies.
• Make real-time decisions to adapt to guest flow, capacity, and operational changes.
• Provide daily leadership to Fitness & Wellness Hosts as the primary on-shift leader.
• Set clear expectations around luxury service standards, professionalism, and wellness etiquette.
• Lead onboarding, training, and continuous coaching to build team capability and confidence.
• Deliver real-time feedback and performance guidance, addressing concerns promptly and constructively.
• Support scheduling, shift coverage, and time-off coordination to maintain operational continuity.
• Contribute meaningful input to performance evaluations in partnership with the Fitness & Wellness Manager.
• Foster a driven, collaborative team culture rooted in accountability, energy, and shared purpose.
• Ensure all bathhouse and wellness policies are upheld and consistently enforced.
• Monitor guest activity to ensure safe and appropriate use of facilities and equipment.
• Respond to incidents and emergencies calmly, confidently, and in alignment with established protocols.
• Maintain strong working knowledge of emergency procedures, health & safety regulations, and sanitation standards.
• Ensure accurate and timely incident documentation and reporting.
• Support execution of wellness programming, classes, and special activations.
• Partner closely with the Fitness & Wellness Manager on audits, reporting, initiatives, and strategic projects.
• Collaborate with Front Office, Guest Services, Housekeeping, Engineering, and Expeditions to ensure a seamless and elevated guest journey.
• Identify opportunities to enhance operational systems and guest experience through innovation and initiative.

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed