Wellness & Sports Director

BallenIsles Country Club • Naples, FL

13h • Onsite

About The Position

The Wellness & Sports Director oversees the daily operation and administrative functions of The Venue/Lodge, Resort Pool, and Sports programming while delivering an exceptional, lifestyle-driven wellness experience that prioritizes member satisfaction, engagement, and retention. The Wellness & Sports Director is responsible for the development, execution, and continuous evolution of programming that drives active participation, meaningful membership, and high visibility within the community. This role requires hands-on leadership and direct involvement across all wellness verticals to ensure the quality, consistency, and alignment of programming with the Esplanade lifestyle experience. The Wellness & Sports Director serves as the operational leader for all wellness amenities, balancing hospitality, programming, financial performance, facility excellence, and member engagement to deliver a consistent Esplanade resort experience. The director will lead all vendor and independent contractor relationships and is accountable for ensuring all programming, policies, and procedures are executed to the highest standard while fostering a culture centered on service excellence and member experience. Member satisfaction, engagement levels, program participation, overall community activation, and financial performance measure success in this role.

Requirements

• Excellent organizational and time management skills.
• Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner, both verbally and in writing.
• Possess a high level of energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and operating systems such as POS (Mindbody/ Jonas Club Software).
• Comfort with public speaking, critical thinking skills, and conflict resolution strategies.
• Must be able to perform moderate physical work and may be required to lift up to 50 lbs. frequently and up to 30 lbs. frequently.
• Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
• Extremely strong organizational skills.
• Proven ability to lead a team in a collegial environment.
• Ability to learn software systems (Google Forms, MailChimp) and understand registration processes, policies, procedures, equipment, materials, products, etc.
• High school diploma or equivalent.
• Personal Training certification from a nationally recognized and accredited organization (e.g., ACSM, NASM, NSCA, etc.).
• Current certification in CPR/AED and First Aid.
• 2-3 years of experience and/or the equivalent in experience and training in a private, member-owned club/space.
• 2-3 years of experience leading a team.
• CPR and First Aid Certifications are required, or a willingness to become certified within the first 90 days.
• Must possess strong leadership, management, and motivational skills, with the ability to interact with associates at all levels within and outside the company.
• Must have a thorough knowledge of numerous spa modalities, possess a general understanding of body treatments, fitness, and group fitness programming, and be willing to train in our specific service offerings.
• Direct oversight of program execution, enforcement of departmental policies and procedures, facilitation of open-play programming, and consistent reinforcement of guest policies to protect and enhance the member experience.

Nice To Haves

• Previous experience as Fitness and/or Wellness Manager or Head Teaching Professional.
• College Education - Bachelor’s degree in some sort of sports science field.
• Certified Personal Trainer (CPT)
• Group trainer certification in any modality.

Responsibilities

• Oversee the daily operation and administrative functions of The Venue/Lodge, Resort Pool, and Sports programming.
• Develop, execute, and continuously evolve programming to drive active participation, meaningful membership, and high visibility.
• Lead all vendor and independent contractor relationships.
• Ensure all programming, policies, and procedures are executed to the highest standard.
• Foster a culture centered on service excellence and member experience.
• Recruit, select, train, supervise, schedule, manage, and evaluate the Wellness team.
• Develop and monitor training and education opportunities for subordinates.
• Handle discipline and termination of subordinates in accordance with HR Department and company policy.
• Oversee spa programming (single treatment room offering massage and facial services).
• Oversee fitness programming (fitness memberships, group fitness classes, and personal training).
• Oversee sports programming (tennis, pickleball, bocce, and cornhole).
• Oversee resort pool programming.
• Administer and enforce guest policies.
• Oversee wellness center and locker room operations.
• Oversee on-site laundry operations supporting wellness and spa services.
• Manage wellness vendors, independent contractors, and programming partners.
• Oversee specialty wellness amenities and recovery experiences.
• Ensure departments operate in compliance with all applicable local, state, and federal laws.
• Maintain active professional licenses and liability insurance on file.
• Plan, develop, and implement policies, procedures, and training programs within the facility.
• Assist in developing the budget for Wellness programming and Sports and create strategies to adhere to the annual budget.
• Attend weekly Department Head meetings and convey relevant information to staff and vendors.
• Order and maintain adequate inventory levels by conducting monthly inventory counts and developing procedures for accurate inventory control and monitoring.
• Maintain all transactions in JONAS/Mindbody, including member and guest appointments, revenue tracking, and transaction accuracy.
• Oversee wellness technology platforms including member scheduling systems, fitness technology, digital programming, and department software.
• Implement/program the Venue and Sports marketing strategy to optimize profit and increase guest traffic.
• Increase facility attendance by establishing accurate records of members' and guests' attendance.
• Implement ongoing promotions to drive product and service sales.
• Maintain a strong planning and programming calendar to consistently retain and grow the customer base.
• Monitor and evaluate product offerings, recommending additions and/or discontinuation.
• Edit all mass communications (electronic and traditional) for consistency, content, and tone.
• Oversee the flow of information that members receive via reservation software and mass e-mails.
• Be visibly present in The Venue and on the Sports during peak periods of the day.
• Ensure full coverage of the wellness and court professional staff by managing and approving vacation and travel schedules.
• Ensure all equipment and supplies are stocked and well-maintained.
• Conduct routine operational inspections and quarterly facility assessments.
• Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Greet members and guests at The Venue and oversee the coordination of all members' and guests' requests, issues/complaints.
• Provide outstanding service to members and their guests professionally and courteously.
• Oversee the maintenance of all equipment in the facility.
• Provide strong leadership and a valued work ethic for facility staff, vendors, members, and guests.
• Ensure all programming and services are executed with a focus on member satisfaction, engagement, and quality of experience.
• Actively participate in wellness, fitness, and sports programming.
• Oversee and facilitate open play programming.
• Consistently enforce guest policies.
• Serve as the primary driver of member satisfaction, engagement, and retention.
• Maintain high visibility and presence during peak hours to actively engage with members.
• Actively teach group fitness classes, provide member orientations, and deliver personal training services.
• Ensure all programming is intentionally designed to create connection, community, and repeat participation.
• Actively solicit, evaluate, and respond to member feedback.
• Monitor participation trends and adjust programming.
• Lead by example in delivering a hospitality-driven, service-first culture.
• Assist members in using the online scheduling software.
• Attend and participate in monthly Wellness Program meetings.
• Provide a monthly report detailing current programming.
• Maintain an up-to-date calendar of events.
• Maintain a close working relationship with other club professionals.
• Continue seeking ways to improve workflow efficiency.
• Constantly explore ways to improve all aspects of the club and member experience.
• Troubleshoot with outsourced IT companies to fix and maintain online booking sites, e-mail accounts, wellness computers, and booking display screens.
• Coordinate with club leaders to ensure all aspects (food & beverage, setup, etc.) are aligned with events.
• Complete and submit payroll every other Monday.
• Handle monthly billing for The Venue and the payment of staff and vendor sales commissions.
• Inspect and maintain cleanliness, organization, safety, and repair throughout the facility.
• Perform other duties as assigned by supervisor(s).

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED