Wellness & Sports Attendant

BallenIsles Country Club • Naples, FL

3d • Onsite

About The Position

Esplanade by the Islands is seeking a driven individual for a Full-Time and Part-Time Wellness & Sports Attendant position. This role is a front-line position focused on the member experience across the wellness campus, rotating between the pool, fitness center, and racquet sports courts. The attendant is expected to be present, greet members by name, anticipate needs, and maintain a high standard of service consistent with a luxury resort brand.

Requirements

• Genuine warmth and a service-first orientation; comfortable initiating conversation with members.
• Reliability and punctuality.
• Ability to work independently across multiple locations during a single shift.
• Basic technology comfort: club software, tablets, mobile communication apps, email.
• Availability that includes weekends and peak season.
• CPR/AED certification, or willingness to obtain within 60 days of hire.

Nice To Haves

• Prior experience in hospitality, country club, resort, spa, or fitness facility operations.
• Familiarity with racquet sports, group fitness, or pool operations.
• Experience with member or guest management software.
• Interest in growth within the wellness and sports field; this role is a development pathway into fitness, spa, and racquet sports positions.

Responsibilities

• Greet and check in members and guests at the pool, fitness center, and racquet sports courts.
• Distribute, track, and collect towels according to policy.
• Set, reset, and maintain lounge chairs, umbrellas, and pool deck presentation.
• Monitor and maintain cleanliness, tidiness, and safety of all areas.
• Sanitize equipment, restock towels and supplies in the fitness center.
• Report equipment and facility issues promptly.
• Support pool-based programming, fitness classes, and racquet sports events.
• Assist members with amenity questions and direct them to other campus offerings.
• Manage court check-in and support reservations for racquet sports.
• Maintain court presentation, including nets, windscreens, and seating.
• Set up and break down for racquet sports clinics, mixers, socials, and tournaments.
• Support programming including open play, beginner sessions, and youth activity.
• Support seasonal and signature events across the department.
• Maintain supply levels and communicate needs.
• Participate in team communication and respond to shift updates.
• Complete opening, mid-day, and closing checklists accurately.
• Uphold guest access and towel policies consistently.
• Support the department's cleaning standards.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed