Wellness Specialist - iCRYO

iCRYO • Chicago, IL

3d • Onsite

About The Position

This is an active, on-your-feet, guest-facing role. You are on the floor, with guests, moving through the center all day. This is not a desk job. If you light up when you are helping people feel their best, and you would rather be in motion than behind a counter, this is your seat. A Wellness Specialist is the face of the center and the reason guests come back. You greet, educate, guide, and deliver our recovery and lifestyle services, and you help every guest find the membership, pass, or service that fits their goals.

Requirements

• High energy, warm, and genuinely into wellness and recovery; you like being on your feet and with people.
• Sales-minded and goal-oriented, comfortable educating and recommending without pressure.
• Reliable, detail-oriented, and a team player.
• Comfortable with a flexible schedule that includes evenings and weekends.

Nice To Haves

• 2 to 3 years of retail or sales experience preferred
• A health and wellness background is a plus.
• RN license a plus (for IV support).

Responsibilities

• Serve as a warm, confident, guest-facing presence from the moment someone walks in.
• Give tours, run the tour exchange, answer questions, and educate guests on our services.
• Deliver our lifestyle and recovery services (cryotherapy, compression, red light, sauna, and more) to standard.
• Complete opening and closing checklists; keep treatment rooms, common areas, and the front desk clean, stocked, and reset; do the daily walkthrough and flag anything that needs follow-up.
• Lead by example in conversion: tours, memberships, service conversations, and add-ons.
• Meet or exceed daily and weekly goals; earn 5% commission on services you personally sell.
• Log every touch.
• Support the center's social media and community outreach, and help run pop-ups, quarterly events, and promo nights, on site and in the community.

Benefits

• Paid Time Off: 5 days year one, 10 days year two, 15 days at year five and beyond.
• Health, dental, and vision insurance
• Retirement plan after 90 days.
• Hands-on training
• Complimentary and discounted access to our own services
• Real career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed