Wellness Receptionist

Troutbeck Operator•Amenia, NY

9d•Onsite

About The Position

We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Beldon. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds – we all succeed!

Requirements

Excellent verbal communication skills both in-person and on the phone, with anyone and everyone.
The ability to provide service through productive and professional dialogue.
Excellent written communication skills. Must be able to professionally, grammatically correct, and politely draft and engage in e-mail communications with anyone.
The ability to remain calm under pressure. Must always interact with all guests in a polite and respectful fashion. Handle difficulties with grace and composure.
Must be able to move independently around the grounds, including on gravel paths.
Must be able to stand for extended periods.
Naturally service-minded and collaborative individual.
Willingness to jump in, roll up sleeves and help any department with any task.
Professional presence and appearance.
Ability to easily build and maintain relationships with managers, peers, and the public alike.
Proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.
Punctual and accountable.
Team player.

Nice To Haves

2 years of experience at a front desk or work in the service industry is preferred.
Previous experience with Opera is preferred, but not required.

Responsibilities

Greeting and assisting all guests in a pleasant and efficient manner.
Answering all incoming phone calls for the property.
Processing all check-ins and check-outs for the property.
Assisting guests with any concierge requests.
Following checklist of daily duties, depending on the shift being worked.
Providing concierge services, such as making reservations for rooms or dining in absence of reservationist.
Reviewing guest information in Opera daily to ensure accuracy for guest reservation information and billing.
Learning and being proficient in The Hotel PMS (Opera).
Ownership of the front desk email inbox and replying appropriately to guest emails.
Providing tours of the main buildings and surrounding grounds to guests upon arrival, making them familiar with the facilities and offerings on property.
Processing billing and payments for all guests in an accurate and efficient manner.
Assisting guests in any pre-arrival planning via emails and/or phone calls.
Following proper cash handling and payment procedures.
Implementing and executing monthly inventory of all operational items to ensure proper stock for efficient service of guests.
Maintaining organization and cleanliness of The Front Desk on a daily basis.
Performing all other duties as assigned.