Wellness Performance Director

YMCA of The Pikes Peak Region • Colorado Springs, CO

7d • $57,784 - $62,000 • Onsite

About The Position

The Wellness Performance Director leads the complete fitness, health and wellness experience at an assigned YMCA center. This role connects people to the right resources, coaching and programs; builds an engaged and accountable team; strengthens retention; and ensures members receive consistent support throughout their wellness journey. The Director oversees personal training, partner and small group training, wellness coaching, Jump Starts and onboarding, specialty wellness programs, fitness-floor engagement, budgets, revenue growth, safety and community partnerships.

Requirements

• Three or more years of progressive leadership experience in fitness, wellness, recreation, healthcare integration, membership engagement or a related field.
• Experience supervising staff, managing budgets, growing programs and using data to improve results.
• Current CPR/AED and First Aid certification or ability to obtain within the required timeframe.
• Strong communication, relationship-building, organization, sales-coaching and problem-solving skills.
• Ability to work a flexible schedule and commitment to the YMCA mission, core values, inclusion and community service.

Nice To Haves

• Bachelors degree in a related field preferred; equivalent relevant experience may be considered.
• Nationally recognized personal training, wellness coaching or related credential preferred.

Responsibilities

• Create clear pathways from onboarding through long-term engagement; ensure timely follow-up, progress check-ins, referrals and re-engagement of at-risk members.
• Recruit, train, supervise, coach and evaluate trainers, wellness attendants, wellness coaches and assigned staff while building professional development and accountability.
• Lead and improve personal training, partner training, small group training, wellness coaching, active aging, youth performance, chronic-condition support and specialty wellness offerings.
• Manage Jump Starts, referrals, consultations, conversions, renewals and retention through relationship-based, consultative service rather than high-pressure sales.
• Develop and manage budgets, forecasts, staffing, pricing, revenue, expenses, margins and participation goals; identify gaps and implement corrective action.
• Maintain a visible presence, monitor service quality and facility readiness, ensure accurate scheduling and documentation, and uphold YMCA safety, confidentiality, certification and abuse-prevention standards.
• Partner with Membership, Group Exercise, Aquatics, Operations, Marketing, Physical Therapy and community organizations to deliver a connected, whole-person wellness experience.
• Model Caring, Honesty, Respect and Responsibility; create an inclusive environment; support the Annual Campaign; and balance belonging, accountability and measurable results.
• Ensures the safety and well-being of consumers by maintaining professional boundaries, completing required abuse risk management training, following procedures for high-risk activities and supervision, reporting suspicious or inappropriate behaviors and policy violations, and adhering to mandated abuse reporting requirements.
• Serve as a leader in branch fundraising activities for the Annual Support Campaign, including the solicitation of funds to support financial assistance, military family initiatives, community outreach, and branch goals and objectives.
• Performs other duties as assigned.

Benefits

• Success is more than enrollment or a single program purchase. It means helping people feel known, supported and confident that they have a trusted team walking with them throughout their fitness, health and wellness journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager