Wellness Manager

Midtown Athletic Clubs•Chicago, IL

2d•Onsite

About The Position

The Wellness Manager will lead Midtown Chicago’s evolution into a luxury, holistic wellness destination. This role involves curating innovative programming, elevating service standards, owning the spa business, enhancing member experience, and fostering a culture of well-being for both members and hotel guests. The Wellness Manager oversees the Spa Supervisor and is responsible for ensuring all spa and wellness operations, services, and offerings meet the highest standards, while also driving business growth, innovation, and member satisfaction.

Requirements

5+ years of leadership experience in spa, wellness, hospitality, or luxury service environments
Proven success leading diverse service teams and complex schedules
Strong operational and financial acumen with the ability to balance innovation with executional discipline
Excellent interpersonal, communication, and coaching skills
Passion for wellness, recovery, and human performance, with a member‑first mindset
Relentless growth mindset, with experience developing and growing people, improving processes and building scalable systems
Genuine curiosity and a willingness to explore the "why" as we build something new together

Nice To Haves

Experience with emerging wellness modalities, recovery concepts, or technology‑enabled wellness strongly preferred

Responsibilities

Lead, support, and develop the Spa Supervisor and wellness team, with accountability for recruiting, training, scheduling, performance, and retention
Own and execute a wellness experience calendar that reflects Midtown's premium brand
Oversee all current and future club wellness programming, including facilitator training, scheduling, service execution and member engagement
Launch new wellness concepts by establishing operating procedures, staffing models, training protocols, and service flows
Collect and analyze performance data, insights, and member feedback to guide iteration and decision‑making
Manage departmental budgets, payroll, labor optimization, and expense controls in partnership with club leadership
Ensure all services comply with health, safety, sanitation, and licensing requirements
Serve as a thought partner to the National Wellness Director on innovation pilots, testing, learnings and scalability within the club
Support the adoption and rollout of new wellness and recovery technologies and initiatives
Maintain a forward-looking perspective on emerging wellness trends, modalities, and best practices
Build and lead a high‑performing, service‑driven wellness team aligned with Midtown’s premium brand and hospitality standards
Foster a culture of professionalism, curiosity, accountability, and continuous improvement
Coach and develop team members to grow both personally and professionally
Partner closely with the Assistant General Manager and club leadership to integrate wellness seamlessly into the overall club experience
Maintain alignment with national wellness strategy and standards through a dotted-line relationship with the National Wellness Director
Collaborate cross‑functionally with Department Heads & Membership to support member acquisition, engagement, and retention initiatives