Wellness Guide

Sukhino Float and Wellness•New Albany, IN

3d•Onsite

About The Position

We are looking for a Wellness Guide to join our team at 4-5 days per week, and someone who can work a consistent weekly schedule including evenings and weekends. Compensation: $12/hour during onboarding (typically about 15 shifts, or about 3-4 weeks) $13/hour plus tips and commissions immediately after completing onboarding $14/hour plus tips and commissions after completing all learning requirements and demonstrating proficiency in role (typically within 30-90 days, depending on your effort) NOTE: On busier shifts, when including gratuity and commissions plus your hourly rate, you can average up to $20/per hour. Our team members are eager to provide an exceptional experience for our guests. We are open 6 days a week. Shifts vary, starting at 9-10 AM to 4-6pm for dayshift and starting at 1-3 PM to 8-8:30 for nightshift. Evenings and weekends are required. We are not a seasonal business and do not hire seasonal team members. You must be passionate about holistic wellness, self-care, and helping others feel their very best. Ideally, you’re already well-versed in the benefits of holistic services like ours. (We offer float therapy, halotherapy, deluxe massage chairs, infrared sauna dome, infrared PEMF mat, red light therapy, and other infrared treatments.) Watch this video to get a feel for "a day in the life" at Sukhino! We are a tiny, but mighty team. We typically have 4-6 team members, plus two owners. We rely heavily on commitments to scheduled shifts and proactive communication if you're not able to make it to a scheduled interview, or if hired, a scheduled shift. We have two locations: Sukhino Float Center & Salt Cave: 802 East Market Street, New Albany, IN 47150 Sukhino Express Wellness Studio: 137 E Market St #102, New Albany, IN 47150 Team members will be trained at and work at both locations.

Requirements

Must be 18 or older
Passionate about holistic wellness, self-care, and helping others
Well-versed in the benefits of holistic services
Calm, cool, and collected
Prioritizes own wellbeing
Able to read people and know when to stay quiet, ask questions, or provide support
Willing to offer service packages and memberships
Able to multitask and be aware of different things at the same time
Enjoys talking about big ideas
Enjoys seeing others succeed
Listens more than speaks
Adaptable and loves to learn
Comfortable with technology, gadgets, and gizmos
Notices little things and takes pride in creating a sparkling clean environment
Able to walk up and down stairs to enter the basement level Float Center & Salt Cave
Able to climb ladders and steps in the Salt Cave for cleaning purposes
Able to navigate a loose salt floor, which presents an uneven surface
Able to carry up to 50 pounds (weight of one bag of epsom salt)
Able to lift/set up a 26-pound infrared mat
Able to lift and move heavy packages
Able to spend extended periods of time in motion and on feet
Able to carefully navigate a wet, slippery environment in small spaces while cleaning showers and float cabins

Nice To Haves

Someone who can work a consistent weekly schedule including evenings and weekends.

Responsibilities

Sharing information about float therapy, halotherapy, infrared therapy, massage therapy, red light therapy, and vibroacoustic therapy with our guests
Cleaning the facilities and preparing for guests
Checking guests in and out before and after their services
Answering the phone, calling guests, responding to emails, and helping guests with questions
Scheduling appointments
Troubleshooting equipment and account issues
Maintaining awareness of multiple situations at once
Responding to inquiries about our services and booking policies
Selling products and services in person and over the phone
Washing and folding laundry and washing dishes
Anticipating the guest's next need