Wellness Event Specialist (Oak Brook Illinois)
About The Position
TVG-Medulla LLC is seeking a Wellness Event Confirmation Specialist for our corporate location in Oak Brook, IL. This role is part of the sales department and focuses on ensuring the success of Chiro One Wellness Center’s patient acquisition events by confirming event details such as date, time, location, and set-up instructions. The Specialist will be the primary contact for finalizing event logistics, managing essential paperwork, and ensuring internal teams are aligned. This position is crucial for maintaining customer satisfaction and event success by managing communications between the Business Development Team, the Customer Engagement team, and the client.
Requirements
- High computer literacy, including but not limited to Outlook, Excel, and Salesforce
- Strong phone presence/engaging personality
- Strong verbal/written communication and people skills
- Highly detailed and quick at completing tasks.
- Ability to multi-task, prioritize and manage time effectively.
- Persistent with a positive attitude
Nice To Haves
- Familiarity with outbound call efforts or lead follow-up.
- Skillful with multi-tasking, computer navigation, and typing.
- Experience with Customer Service/Customer Success/Call Center
- Driven to succeed and pursue excellence in a team environment.
- Strong problem identification and objections resolution skills
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills
- Excellent listening skills
- Strong written communication skills
- Self-motivated, with high energy and an engaging level of enthusiasm
Responsibilities
- Confirm event details with client organizations (date, time, location, setup instructions).
- Process paperwork including sponsorship applications, invoices, insurance forms, and payment records.
- Keep event records and updates accurate and up-to-date in our CRM (Salesforce).
- Coordinate with the Business Development and Wellness Event Coordinators.
- Track and communicate any changes in event status or logistics quickly and clearly.
- Handle payment processing and follow up on necessary approvals, contracts, or signatures.
- Follow up with inbound event leads and assist with identifying new event opportunities.
- Maintain ongoing communication with event contacts to support long-term partnerships.
- Ensure a smooth experience for all parties involved by staying organized and proactive.
- Offer quality services to consumers over the phone and schedule wellness events.
- Exceed our customers’ expectations by listening and providing wellness solutions.
- Be a part of enhancing overall team performance while maintaining and exceeding individual expectations.
- Uphold and demonstrate our company core values, tenets, and commitments.
Benefits
- Bi-Weekly pay cycle.
- 401(k) Retirement Savings Program with employer discretionary matching.
- Medical, dental, and vision insurance.
- Life and disability insurance options.
- Paid time off (holidays, vacation, sick days).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
