Wellness Event Specialist (Oak Brook Illinois)

TVG-Medulla, LLC•Oak Brook, IL

6d•$42,000 - $42,000•Onsite

About The Position

TVG-Medulla, LLC is seeking a Wellness Event Confirmation Specialist for our corporate location in Oak Brook, IL. Our Confirmation Specialists work within our Sales Department to ensure the success of Chiro One Wellness Centers' patient acquisition events by confirming event details, including date, time, location, and setup instructions. This position plays a key role in ensuring events are properly confirmed, documented, and set up for success. The Confirmation Specialist finalizes event logistics, manages essential paperwork, and keeps internal teams aligned. The Confirmation Specialist manages essential communication between the Business Development Team, Customer Engagement Team, Wellness Event Coordinators, and client organizations to support customer satisfaction and successful event execution.

Requirements

Strong computer skills, including Outlook and Excel; experience working within a CRM.
Strong phone presence and professional communication skills.
Excellent verbal and written communication and interpersonal skills.
Highly organized and detail-oriented.
Ability to manage multiple events, deadlines, and priorities simultaneously.
Strong follow-through and ability to complete time-sensitive tasks efficiently.
Positive, proactive, and comfortable communicating with client organizations.

Nice To Haves

Experience in event coordination, sales support, customer service, customer success, or a call center environment.
Salesforce experience.
Experience handling customer or client paperwork, payments, scheduling, or administrative coordination.
Familiarity with inbound lead follow-up and outbound calling.
Comfortable working in a collaborative, goal-oriented team environment.
Exceptional attention to detail and follow-through.
Strong problem-solving skills.
Ability to build and maintain positive relationships with client organizations.
Excellent listening and written communication skills.
Ability to identify issues early and coordinate a resolution.
Self-motivated, organized, and comfortable working in a fast-paced environment.

Responsibilities

Confirm event details with client organizations, including date, time, location, and setup instructions.
Ensure scheduled events are properly confirmed, documented, and prepared for execution.
Process event paperwork, including sponsorship applications, invoices, insurance forms, payment records, contracts, and required approvals.
Maintain accurate event records, activities, and status updates in Salesforce.
Coordinate with the Business Development Team and Wellness Event Coordinators regarding scheduled events and outstanding requirements.
Track event status and logistics and communicate changes quickly and clearly to the appropriate teams.
Handle payment processing and follow up on required approvals, contracts, signatures, and other event documentation.
Maintain ongoing communication with event contacts to support successful events and long-term client relationships.
Follow up with inbound event leads and assist with identifying potential event opportunities.
Identify missing information or potential issues before an event and coordinate with the appropriate team to resolve them.
Maintain organized and timely communication to support a smooth experience for client organizations and internal teams.
Uphold and demonstrate company core values, tenets, and commitments.