Wellness Desk Team Member
About The Position
Join our team at Cascada Thermal Springs and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking dedicated and friendly Wellness Desk Team Members to ensure the seamless operation of the reception desk for the wellness center. Your role will be vital in upholding our high standards of service and sustainability for the property and our membership. We are seeking a customer service-focused wellness desk team member to be the first point of contact for members and guests of Cascada. You will greet clients, manage check-ins, answer phone inquiries, support daily operations of both spa and retail, and ensure positive first impressions.
Requirements
- High school diploma or equivalent
- Previous experience in a customer service role, preferably within the spa or hospitality industry
- Exceptional interpersonal and communication skills, with the ability to interact effectively with members, guests and colleagues
- Strong attention to detail and organizational abilities to maintain cleanliness and orderliness in all areas
- Cash register, POS, and booking software system skills
- Knowledge of spa etiquette and procedures is advantageous
- Flexibility to work evenings, weekends, and holidays as required
- Reliable and timely
- Must be able to stand for extended periods of time and be able to lift up to 50 Lbs.
Responsibilities
- Welcome guests and members warmly, ensuring a smooth and pleasant introduction to all wellness offerings
- Schedule spa appointments, group fitness classes, and thermal springs visits accurately using our booking software
- Process payments, handle cash, credit cards, and gift certificates in compliance with spa revenue policies
- Provide information to members and guests about spa services, pricing, packages, promotions, and wellness events
- Assist guests and members in selecting appropriate services based on their needs and preferences
- Collaborate with spa therapists and other staff to ensure smooth client flow and exceptional service delivery
- Answer phone calls, monitor emails, and SMS correspondence addressing client feedback and requests promptly and professionally
- Maintain cleanliness and organization of the spa reception and all retail areas
- Upsell spa services, products, and retail offerings to enhance client experience and revenue generation
- Assist with stocking and inventory of all spa products, and retail display areas
- Support spa attendants and other staff members with preparing treatment rooms to ensure spa and retail areas are always photo ready
- Adhere to spa policies and procedures, including those related to health, safety, and sustainability practices
- Prepare the spa each service day for optimal client comfort and satisfaction
- Close the spa each service day to ensure a seamless transition for the next day's operations
Benefits
- Competitive wages and opportunities for career advancement within our growing organization.
- Robust PTO and benefit offerings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
