Wellness Coordinator

Platinum Communities•Iola, WI

1d•Onsite

About The Position

The Wellness Coordinator plays a key administrative and resident care support role within the assisted living community. As the first point of contact for visitors and callers, this individual ensures a welcoming, professional front office presence while also coordinating staffing, carerelated tasks, and communication across the community. This role supports the Executive Director, Assistant Executive Director, and the broader management team with a variety of office and care coordination responsibilities and participates in the on-call rotation for staffing needs.

Requirements

Minimum 18 years of age.
High school diploma or equivalent required.
Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting preferred.
Strong written and verbal communication skills.
Proficient with computers and willing to learn new technology platforms.
Strong organizational skills and ability to multitask in a dynamic environment.
Must be flexible to work a varied schedule including evenings, weekends, and holidays as needed.
Current or ability to obtain CBRF/RCAC certifications including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required.
Ability to read, write, and communicate effectively in English.

Nice To Haves

Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting.

Responsibilities

Greet and assist residents, families, and visitors.
Answer and direct incoming calls.
Respond to general inquiries and provide information about community services.
Coordinate transportation and appointment scheduling for residents.
Manage incoming and outgoing mail, packages, and deliveries.
Perform general office duties, including filing, data entry, transcription, and recordkeeping.
Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates.
Create and maintain staff schedules.
Coordinate and support new hire onboarding.
Maintain accurate time and attendance records.
Serve in the on-call rotation for staffing coordination.
Act as a mentor to new team members.
Participate in resident care meetings and interdisciplinary discussions.
Maintain accurate and up-to-date resident records.
Review and implement Individual Service Plans (ISP) and report changes in resident condition.
Assist with hospitalization records and readmission processes.
Provide direct care support to residents as needed.
Ensure safety, privacy, and dignity of residents.
Monitor and manage inventory of medical and office supplies.
Participate in emergency response and follow established protocols.
Attend required staff meetings, trainings, and continuing education.
Maintain strict confidentiality.
Uphold the mission, vision, and values of Platinum Communities.
Perform additional duties as assigned.