Wellness Consultant Team Lead

Kingwood•Kingwood, TX

3d•Onsite

About The Position

Elevate the Lives of the People We Touch At Massage Heights Kingwood, we believe wellness begins with extraordinary people. Every guest deserves more than an appointment—they deserve a personalized wellness journey that leaves them feeling renewed, cared for, and on Cloud Nine. As a Wellness Consultant Team Lead, you'll coach Wellness Consultants, create exceptional guest experiences, and drive sales performance through leadership, accountability, and inspiration. If you're passionate about developing people and achieving measurable results, we'd love to meet you. Our Leadership Philosophy At Massage Heights Kingwood, leaders coach rather than manage. We believe every guest interaction is an opportunity to create a meaningful wellness journey. Every recommendation should be thoughtful, every conversation genuine, and every guest should leave feeling like they've reached Cloud Nine. Massage Heights is a nationally recognized massage and skincare franchise with locally owned Retreats dedicated to helping people live healthier, happier lives. We are committed to creating a workplace where team members feel valued, supported, and inspired to grow. Apply today and help us Elevate the Lives of the People We Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights

Requirements

1+ year of leadership experience in retail, hospitality, wellness, fitness, or customer service
Proven sales and coaching success
Strong communication, organization, and conflict-resolution skills
Comfortable working with performance metrics and technology
Positive attitude with a growth mindset

Responsibilities

Partner with the Retreat Director to deliver exceptional guest experiences, coach Wellness Consultants, and support daily operations.
This role combines leadership, sales coaching, guest service, and operational excellence to achieve performance goals.
Lead by example with professionalism and accountability.
Coach, motivate, and develop Wellness Consultants.
Foster a culture of teamwork, recognition, and continuous improvement.
Coach consultative selling and personalized wellness journeys.
Drive memberships, retail, enhancements, rebooking, and guest retention.
Monitor KPIs and provide real-time coaching.
Resolve guest concerns with professionalism and empathy.
Promote services, memberships, retail products, and seasonal offerings.
Support opening and closing procedures.
Maintain retreat presentation and operational standards.
Assist with inventory, compliance, and daily documentation.