Wellness Coach

Services For The Underserved, Inc.•New York, NY

4d•$50,000 - $55,000•Onsite

About The Position

The Wellness Coach will assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow-up. This role involves providing case management services focused on maintaining housing stability, including assistance with housing voucher compliance, securing public benefits, and thorough documentation of recertification efforts. The coach will conduct monthly in-person or virtual visits with residents to provide support, specifically addressing rent payment status, and offering assistance with public assistance or HRA benefits to support housing stability. All interactions must be documented in progress notes according to HRA requirements. The position also includes making referrals for various services such as employment, food pantry, financial literacy, medical, mental health, substance use counseling, and connections to Health Homes. Facilitating resident empowerment through committees and activities, and participating in ongoing supervision and team meetings are also key aspects of the role.

Requirements

Bachelor’s degree in human services or related field.
Two years of experience working with the homeless population providing case management services and support including helping securing public benefits and entitlements, referrals as needed for employment services, financial literacy support, medical, mental health or substance use counseling services, and connections to Health Homes and other communities support-based organizations.

Nice To Haves

Computer literacy, MS/Word and Excel.
Bilingual in English and Spanish preferred.

Responsibilities

Provide case management services focused on maintaining housing stability including assistance complying with any requirements to maintain and renew housing vouchers, help securing public benefits and entitlements, and documenting thoroughly all efforts made to ensure tenant’s recertification where tenants have failed to recertify.
Contact each resident monthly to provide support as needed – this will be: (i) an in-person visit at the tenant’s apartment; or (ii) an in-person visit at the onsite office; or (iii) a face-to-face virtual visit.
A separate in-person monthly contact must be conducted to solely address the status of current rent payments – this includes: Review of monthly rent payments or any challenges with rent payments; Providing any assistance with public assistance or HRA benefits if needed, to support housing stability; and Providing assistance with rent payment plans as needed.
Ensure all contact is appropriately documented in a progress note in accordance with HRA requirements.
Provide referrals as needed for employment related services, food pantry resources, financial literacy support, financial assistance, medical, mental health or substance use counseling services, including connections to Health Homes, and other needed services.
Facilitate resident empowerment via committees and activities.
Participate in ongoing individual supervision, team meetings, case conferences, division meetings, and training.