Wellness Center Receptionist- Part Time 3 PM - 7 PM

Virginia Mennonite Retirement Community, Inc.•Harrisonburg, VA

5d•$15 - $18•Onsite

About The Position

The Wellness Center Receptionist is responsible for front desk operations, including opening and closing the Wellness Center. This position serves as a receptionist to members, staff, residents, and/or guests entering the Wellness Center. Responsibilities include answering the telephone, greeting and assisting members, monitoring their activities, performing administrative support duties, and supporting the opening and closing of the facility.

Requirements

High school diploma required with the ability to complete basic clerical and cleaning tasks.
Possess computer experience with proficiency in Word, Excel, and Outlook.
Possess a command of the English language, both written and spoken.
Ability to provide outstanding customer service using a friendly, outgoing, and customer-service oriented approach in person and by telephone.
Ability to work closely with the senior population in a calm, cooperative, respectful, and professional manner.
Ability to be highly organized, maintain a high level of accuracy, and detail-focused.
Self-motivated with the ability to work independently with minimal supervision.

Nice To Haves

Fitness, hospitality, or recreation experience preferred.
Prior experience in a wellness or fitness capacity is a plus!

Responsibilities

Greets and directs walk-in visitors, staff and residents modeling professional image and behavior as the first VMRC contact for the location.
Answers and transfers all telephone calls promptly recording the message for Wellness Center management and dialing 911 as necessary.
Maintains a neat and professional workspace including café area and reception desk.
Unlocks and/or locks doors (specific for location).
Complete the opening/closing procedures to include cleaning, trash pick up, assuring fitness and other equipment are turned on or off, towel services, stocking supplies, supporting Aquatic team members, and maintaining a clean locker room.
Ensure all members sign in to use the facility.
Assist with sign-ups and registrations for Wellness Center and VMRC programming (trips and events).
Assists with Membership tours and membership sign-ups.
Assists with special projects as assigned.
Collect membership and other programming fees, including cash, checks, and credit cards.
Provides command center support during emergency drills (specific responsibilities vary upon location).
Alerts management of equipment issues via the communication notebook.
Alert management of customer service issues via the communication notebook.
Demonstrates good communication skills with the public while always maintaining a positive attitude.
Interacts and problem solves with co-workers and customers to ensure follow-through and effective resolution.
Complies with all VMRC and departmental policies & guidelines conscientiously.
Actively engages residents in a meaningful, positive, and compassionate manner while ensuring an environment of resident-centered respect and appreciation.
Maintains confidentiality of all resident care and protected health information—reports known or suspected incidents of unauthorized disclosure of confidential information to supervisor or designee.
Handles responsibility and maintains positive, professional, and collaborative working relationships with residents, families, visitors, and co-workers.
Uses correct body mechanics to prevent injury to self, residents, and other staff.
Assumes responsibility for and actively participates in staff development (professional growth) and continuing education to keep skills and required certification(s) up-to-date.
Demonstrates computer skills necessary to complete job tasks/responsibilities.
Attends all required in-services and department staff meetings.
Follow emergency and evacuation procedures.
Performs other duties as assigned by the supervisor.

Benefits

Medical insurance with prescription coverage (30+ hours/week)
Dental and vision plans
403(b) retirement plan with up to 5% company match after one year
PTO That is awesome: Full-timers rack up over 230 hours of Personal Time Off in year one, with cash-out options for that extra flex.
Company-paid Short-Term Disability for full-time crew
Optional Long-Term Disability
Free company-paid life insurance, with supplemental options
Health Savings & Flexible Spending Account with a company contribution
Free or discounted membership to our on-site Wellness Center
Tuition reimbursement and scholarships
Employee meal discounts
Healthy You program and RARE (Recognizing, Assisting, and Rewarding Employees) committee
Free Employee Assistance Program (EAP)
Verizon Discount: Score a 19% discount on your Verizon plan
Referral bonuses
Loan Forgiveness, Super Shift Diff's & Signing Bonuses (Select roles)
Tickets at Work: Snag deals at over 1,000 vendors
Local Perks: Enjoy 10% off at local spots