Wellness Attendant

Four Seasons•Minneapolis, MN

15h•Onsite

About The Position

The Wellness Attendant will maintain cleanliness, set-ups and spa standards in the locker rooms, fitness, and pool areas. They will respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort, and comply with all Four Seasons’ policies and procedures. This role involves setting up and maintaining the Spa, including refreshments, locker rooms, fitness areas, indoor pool area, pre-treatment area, and relaxation rooms. The attendant will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving customer complaints, and assisting customers with inquiries related to spa services. They will also assist guests to their appointments as they relate to Spa services, provide tours of the Spa and fitness center, and ensure the proper and safe operation of all fitness equipment. Collaboration with Engineering and Housekeeping is key to maintaining cleanliness and resolving issues promptly. The attendant will also be responsible for issuing, stocking, and replenishing towels, robes, toiletries, hydrating beverages, fruits, and other amenities needed in the Spa areas.

Requirements

Passion for the health and wellness industry
A superior sense of organization and ability to prioritize in a busy environment
High grooming standards
Very proactive personality
Punctuality
Great and honest smile
High school degree or GED
Valid work authorization for the U.S.

Responsibilities

Set-up and maintain Spa including refreshments, locker rooms, fitness areas, indoor pool area, pre-treatment area and relaxation rooms.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services.
Assist guest to their appointments as they relate to the Spa services.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Four Seasons Employee book.
Work harmoniously and professionally with co-workers and supervisors.
Provide guests with tours of the Spa and fitness center.
Provide the proper and safe operation of all fitness equipment including jacuzzi, steam room, sauna, weight equipment, free weights, bicycles, treadmills, elliptical and other items.
Work closely with Engineering and Housekeeping to keep Spa areas meticulously clean and fresh and resolve any potential and existing problems accurately and promptly.
Issue, stock and replenish towels, robes, toiletries, hydrating beverages, fruits and other items or amenities needed in the Spa areas.