Wellness Attendant
ECU Health Medical Center•Greenville, NC
•$16 - $21•Onsite
About The Position
The ECU Health Wellness Attendant assists with high quality, safe and efficient customer service, membership, and child care services of the ECU Health Wellness Center.
Requirements
- Nationally Recognized CPR Certification (AHA, Red Cross, NSC, ASHI)
- High School or Equivalent (GED) or higher
Responsibilities
- Provides high-quality and efficient customer service to patients, members and guests of the wellness center from the service desk setting.
- Communicates warmly and effectively with patients, members and guests in person, by phone and email.
- Answers incoming calls and makes outbound calls to members.
- Conducts tours, effectively promotes programs, services and memberships.
- Facilitates membership and program sales, cancels, holds and related transactions.
- Facilitates service recovery.
- Provides general information related to wellness center operations, membership, programs & services.
- Promotes and holds members and guests accountable to policies and behavior expectations.
- Accurately and efficiently perform tasks using club management and Microsoft office software.
- Check in/out of members and guests
- Point of sale transactions
- Appointment scheduling
- Membership and program enrollment
- Enter/edit member and guest profile information
- Perform assigned data entry tasks
- Provide direct care to children in accordance with wellness center policies and procedures.
- Able to communicate with and engage with child members & guests to provide high quality service and an enjoyable experience.
- Able to communicate with parents/guardians of children regarding special needs, behavior concerns and safety incidents.
- Actively engages members and guests during exercise to motivate, provide encouragement, navigate to resources, and ensure a positive experience.
- Provide basic instruction on equipment use.
- Monitors facility for safety and cleanliness.
- Completes assigned cleaning and disinfection tasks.
- Assist with member and guest programs & events.
- Performs opening & closing duties
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
