Fitness Receptionist

Discovery Land Company•Las Vegas, NV

10d•Onsite

About The Position

The Summit Club, located near Las Vegas, Nevada, is seeking a Wellness Attendant to join the Wellness department. This role requires a passionate, discerning, and dedicated individual who can maintain an atmosphere of exclusivity, luxury, and impeccable standards. The ideal candidate will consistently exemplify the highest member service standards, possess excellent communication and problem-solving skills, and demonstrate dependability and schedule flexibility. This is a part-time position, approximately 20 hours per week.

Requirements

High School diploma or GED equivalent required.
Current first aid, CPR, and other safety certifications.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Nice To Haves

Additional degrees and certifications preferred.
Prior experience in luxury resorts, spas, or private clubs, preferred.
Previous experience in the fitness industry strongly preferred.
Strong knowledge of weight room cleanliness and organization.

Responsibilities

Understand and abide by DLC and Spa/Salon policies and procedures.
Provide members with a thorough and knowledgeable understanding of spa, salon and fitness offerings.
Greet members with a warm, friendly and sincere welcome upon arrival.
Provide members with a tour of facilities, when needed.
Educate members about products or services that can complement the treatment.
Establish rapport with members.
Maintain appropriate inventory levels by ensuring proper stock levels in retail and communicating when items need to be replenished.
Maintain a clean and orderly presentation of all retail items.
Listen and address member requests, responding with appropriate action and providing accurate information.
Conduct daily front desk/lobby area checklist inspection, noting inconsistencies and accuracies, working alongside the Spa Director.
Participate in ensuring all monthly sales goals are being achieved and budgets are met.
Demonstrate the highest levels of respect, sensitivity, and concern for members' needs and issues in a professional and pleasant manner.
Diffuse member challenges and communicate issues or complaints through the appropriate channels in a timely manner.
Interact cooperatively and with consideration to members and co-workers.
Adhere to Spa and DLC standards for member services, including FORBES 5-Star Standards.
Maintain safety, sanitation, and disinfection standards in compliance with, or exceeding, State Governing Boards and DLC SOPs and guidelines.
Communicate any maintenance/general cleanliness issues to proper departments.
Obtain and help maintain member requests, consent forms, and any other documentation.
Exemplify a high level of professionalism, discretion, respect, and empathy when interacting with club members and team members.
Retrieve/return all FOB/keys to the admin office.
Prepare/complete and communicate all reports for the day.
Process all transactions in TEI.
Provide anticipatory service to members, including offering beverage and snack options.
Assist Spa/Salon Management with Service Provider schedules, as needed.
Actively promote the Wellness Program, treatments, retail, and club services, activities, and direct/cross-sell members to other areas of the club/property.
Assist with daily set up of food and beverage items and equipment, and replenishing and maintaining the Spa pantry and snack display.
Conduct daily checklist inspection for areas of oversight, noting inconsistencies and accuracies, working alongside and communicating to the Spa/Salon Manager and the Spa Director.
Responsible for inventory and stocking all guest supplies and linens.
Responsible for all aspects of cleaning the club facility throughout the day, including picking up and returning loose equipment, emptying trashcans, cleaning fixtures, woodwork, walls, and windows, and parking lot cleanup as needed.
Vacuum daily and as needed, moving furniture and equipment to ensure thoroughness.
Dispose of all soiled laundry in designated bins and replenish all linen in the Spa throughout the day.
Thoroughly clean sinks, mirrors, glass, countertops, walls, vents, windowsills, equipment, and floors throughout the spa/fitness center.
Responsible for preparing rooms/treatments for providers.
Responsible for opening/closing the spa.
Maintain compliance with all State and Federal regulations including employee health and safety protections mandated by OSHA.
Participate, as requested, with marketing/special event planning and execution.
Commit to work schedule and maintain a great work ethic.