Wellness Associate - Full Time

TerrAscend•Toronto, ON

9d•Onsite

About The Position

Wellness Associates will act as ambassadors of the company brand in a retail setting. The ideal candidate should be dependable, organized, motivated and passionate about their work. Working knowledge of cannabis products as well as current regulations is essential as this role will be given the task selling cannabis-based products under the direct supervision of the Store Manager. This role also requires a holistic understanding of the use and dosing effects of the products.

Requirements

Must be 19 years or older and be able to pass a background check
Must have passed CannSell certification and can provide a copy of the certificate
2+ years of administrative customer relations/customer service and retail experience
Requires excellent customer service and interpersonal skills
Ability to communicate professionally in person, over the telephone, through email, and other electronic means in order to effectively explain all variations of cannabis products to guests
Excellent computer skills working within a POS system as well as a cash register and payment processing systems
Basic math skills with the ability to handle cash transactions
Must maintain a clean and professional appearance while in our customer-based environment or representing our brand
Ability to stand for long periods, bend, reach and move about the store with the ability to lift and carry up to 20lbs

Nice To Haves

Proven prior professional experience of cannabis products an asset

Responsibilities

Welcome customers by greeting them and offering helpful, friendly, and knowledgeable assistance
Represent the brand in a positive and compliant manner while providing excellent customer service
Excellent interpersonal skills are crucial, must maintain a clean and professional appearance
Work with Store Manager and Assistant Manager to maintain and organize inventory, validate that all UPC codes and menus reflect the correct product information and pricing
Stay current on product and cannabis-related information and communicate this to the customers
Enter customer and order information into the POS system, process payment, and finalize orders
Responsible for inventory and cash reconciliation procedures
Maintain compliance with all company policies and procedures as well as local regulations
Answer questions and provide guidance on cannabis products and local restrictions
Keep all areas of the store clean and clutter-free throughout the day
All other duties as assigned

Benefits

Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
Pet Insurance – Affordable coverage options to keep your pets healthy.
Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
Disability & Life Insurance – Company-paid protection for life’s unexpected moments.