Wellbeing Strategy Consultant - Insurance (Hybrid)

BlueCross BlueShield of South Carolina•Columbia, SC

12d•Hybrid

About The Position

Develops, coordinates, evaluates and supports in the administration of wellness solutions and programs within a client’s organization to promote employee health and well-being. Responsible for client presentations and promoting integrated wellness offerings through active, ongoing communication and consultative support. Assesses the existing wellness initiatives and identifies areas for enhancement and creates tailored wellness programming that address client-specific needs through National Alliance’s portfolio of integrated service offerings with the goal of promoting healthy lifestyles, enhancing wellbeing, and reducing health-related cost for the groups. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. This role is open to remote, hybrid or onsite. This position is physically located at 4101 Percival Road, Columbia, SC 29229. What You Will Do: Develops, coordinates, evaluates and provides customer support for health promotion activities/programs (nutrition, weight management, mammography, tobacco cessation, stress management, health screenings, flu vaccines, webcasts, physical activity events, corporate sponsored sports teams, prevention programs, etc.) as part of a population health management strategy. Collaborates with the insurance plans and various wellness site contacts to deploy programs in all locations. Conducts research and develops/analyzes reports for department management. Assist Supervisor in making program adjustments based on evaluations. Maintains health education materials and distributes to employees. Designs physical and virtual wellness related informational materials such as posters, emails, webcasts, website pages and flyers. Research information for corporate wellness newsletter content and ensures proper citation rules are followed. Assist Supervisor with maintaining wellness related content on Intranet. Documents service creation methods, collects participant data and evaluates data to enhance services offered. Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience. Assists Supervisor with reviewing and selecting vendors to conduct programs. Assists Supervisor with quality control for wellness program specific vendors relating to license requirements, agreement renewals, payment for services rendered and service evaluation. Coordinates vendor involvement during programs and ensures services have proper quality control. Coordinates employee wellness volunteers for program implementation across all locations. Responsible for meeting with volunteers to discuss policy changes, procedures, record requirements, legal requirements and/or answer questions. Provide quality documents to volunteers as needed, such as participant rosters, to ensure program success. Coordinate record collection from volunteers and ensure any PHI is safeguarded according to corporate standards. Contributes to departmental quality management system (QMS) ensuring adherence to approved QMS procedures. Strives to continuously improve processes and ensure proper quality control over records, including continual review of approved quality documentation.

Requirements

One year wellness program administration and/or health promotions.
Bachelor's degree in a Health related major.
Demonstrates coaching for behavioral modifications
Knows American College of Sports Medicine fitness assessment protocols
Stays abreast of latest fitness trends

Nice To Haves

Proven experience in sales and account management, with a focus on building and maintaining strong client relationships
Ability to prioritize and manage multiple accounts effectively in a fast-paced environment
Strong organizational skills and a high degree of adaptability to shifting priorities
Excellent task and time management abilities, ensuring timely and efficient execution of responsibilities

Responsibilities

Develops, coordinates, evaluates and provides customer support for health promotion activities/programs (nutrition, weight management, mammography, tobacco cessation, stress management, health screenings, flu vaccines, webcasts, physical activity events, corporate sponsored sports teams, prevention programs, etc.) as part of a population health management strategy.
Collaborates with the insurance plans and various wellness site contacts to deploy programs in all locations.
Conducts research and develops/analyzes reports for department management.
Assist Supervisor in making program adjustments based on evaluations.
Maintains health education materials and distributes to employees.
Designs physical and virtual wellness related informational materials such as posters, emails, webcasts, website pages and flyers.
Research information for corporate wellness newsletter content and ensures proper citation rules are followed.
Assist Supervisor with maintaining wellness related content on Intranet.
Documents service creation methods, collects participant data and evaluates data to enhance services offered.
Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience.
Assists Supervisor with reviewing and selecting vendors to conduct programs.
Assists Supervisor with quality control for wellness program specific vendors relating to license requirements, agreement renewals, payment for services rendered and service evaluation.
Coordinates vendor involvement during programs and ensures services have proper quality control.
Coordinates employee wellness volunteers for program implementation across all locations.
Responsible for meeting with volunteers to discuss policy changes, procedures, record requirements, legal requirements and/or answer questions.
Provide quality documents to volunteers as needed, such as participant rosters, to ensure program success.
Coordinate record collection from volunteers and ensure any PHI is safeguarded according to corporate standards.
Contributes to departmental quality management system (QMS) ensuring adherence to approved QMS procedures.
Strives to continuously improve processes and ensure proper quality control over records, including continual review of approved quality documentation.