Wellbeing Manager

Auberge Collection•Dallas, TX

3d•Onsite

About The Position

Providing a serene atmosphere for guests and team members alike, the Wellbeing Manager is responsible for leading all daily spa operations while delivering exceptional guest experiences, achieving financial goals, and cultivating a culture of luxury service excellence. This role provides operational leadership across all wellbeing departments, including reception, attendants, massage therapists, estheticians, retail, and wellness programming.

Requirements

Minimum 2–5 years of progressive leadership experience in a luxury spa, resort, hotel, or wellness environment.
Demonstrated experience managing labor, scheduling, payroll, and operational budgets.
Proficiency with spa management software, Microsoft Office, and POS systems.
Strong leadership, communication, and problem-solving skills
High attention to detail and commitment to luxury service standards
Ability to manage multiple priorities in a fast-paced environment
Professional appearance and demeanor required at all times
Strong understanding of spa operations, guest flow, and service standards
Ability to work a flexible schedule, including weekends and holidays

Nice To Haves

CPR/First Aid certification preferred
Bilingual abilities preferred

Responsibilities

Manage all daily Wellbeing operations to ensure seamless service delivery and exceptional guest satisfaction.
Create and maintain weekly schedules for all Wellbeing team members
Lead, coach, motivate, and develop the spa team while fostering a positive, collaborative culture.
Recruit, interview, hire, onboard, and retain exceptional wellbeing professionals.
Create and maintain thorough training plans for all wellbeing associates
Conduct daily operational pre-shift meetings as well as walkthroughs to ensure cleanliness, presentation, maintenance, and readiness of all spa facilities.
Ensure treatment rooms, locker rooms, lounges, and public areas consistently exceed luxury expectations.
Manage Spa appointment flow and staffing to maximize operational efficiency and guest satisfaction.
Resolve guest concerns and service recovery situations with professionalism and discretion.
Attend daily, weekly and monthly departmental meetings for The Knox and represent Wellbeing accordingly as attendance is requested.
Collaborate with all other departments to create seamless guest experiences.
Ensure all opening and closing procedures are completed accurately.
Maintain compliance with all local, state, and company health, sanitation, and safety standards.
Support and guide spa attendants, therapists, and other team members during service periods
Ensure all guest areas, including treatment rooms, locker rooms, and public spaces, meet cleanliness and presentation standards
Respond to guest inquiries, requests, and complaints in a professional and timely manner
Monitor inventory levels of professional products, retail merchandise, linens, supplies, and operating equipment.
Complete monthly inventory reports on all Spa retail and submit to finance for spot checks.
Organize training and onboarding of new spa team members