Welcome Desk Program Counselor Mayo Clinic Pre-College

Cambridge Information Group Inc•New York, NY

1d•$18•Onsite

About The Position

The WDPC will play a crucial role in the academic, residential, and social aspects of the precollege program by serving as the point person for all things student and parent related by providing support, direction, and a seamless line of communication regarding what’s happening in real time. The WDPC ensures the vital and accurate flow of information between parents, students, program staff, residential life staff and faculty.

Requirements

Must be legally authorized to work in the United States.
Bachelor’s degreerequired
1+ year work experience (summer camp, boarding school, college campus, etc.,)
Previousexperience with youth, whether at summer camps or other residential programs on the administrative supportive level.
Previousexperience with Microsoft Office Suite,communicationplatforms with orsimilar toOrah, Pronto
Three references arerequired.
Must exercise initiative, professionalism, soundjudgementand discretion
Superior customer services skills
Comfortable engaging with colleagues of all levels
Have an outgoing disposition and an enthusiasm for working with high schoolstudents
Establishes a nurturing, inclusive community and encourages positive self-expression.
General knowledgeof the principlesoforganizationand administration
Comfortable enforcingpoliciesandprocedures andassumingleadershiproles; Must be able to work autonomously while thrivinginateam environment
Ability to adapt to changing demands, deadlines, and responsibilities
Possessakeeninterest in New York City culture and is comfortable exploring it with students
Excellent verbal and written communication skills.
Excellent command of the English language.
Abilityto speak another languageisa plus.
Ability to sit, stand, walk, travelupand down stairs, crouch, stoop, and reach.

Nice To Haves

Previouscustomer service-related experiencepreferred

Responsibilities

Greeting and welcoming studentsand providing parents and students withaccurateinformationregardingclasses, locations and events taking place oncampus
Answering phoneand email inquirieswith the highest professionalstandards
Perform daily attendancechecks.
Email parent & guardiansregardingunaccounted day students who are missing from class
If missing student is residential, student must be located
Check dorm room, check classroom, contact roommate, call mobile phone
After 30 – 45, parent/guardian must be informed
Run Missing Student Report for Missing Student Protocolin a prompt and efficient manner,loopingin theappropriate staffmembers when necessary
Pastoralnotescreation in Orah on student profiles
Approve/Deny/Monitor Student Check Ins/Check Outsdaily
Attend weekly WD staff meetings
Other duties may be assigned.