Grand Rapids Kroc Center - Welcome Desk Attendant

The Salvation Army USA Central Territory•Grand Rapids, MI

18h

About The Position

Responsibilities: Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality. Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk. Perform all Welcome Desk duties. Serve customers, clients and membership. Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner. Direct calls to appropriate program/staff in a timely manner. Qualifications: High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities Minimum of 1- 2 years’ experience working in customer service and cash handling related industries. Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales. Computer database application experience helpful. Ability to use new software programs with basic training. Must have command of the English language and possess excellent verbal and written communications skills; Spanish language proficiency preferred. Must comply with all applicable business, employment and copyright laws. Must uphold and enhance public appreciation and trust for the fitness industry. Maintain the confidentiality of all clients’ information. Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification. Qualifications Free Individual Membership. Discount on Family Membership. The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply. Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Requirements

High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Minimum of 1- 2 years’ experience working in customer service and cash handling related industries.
Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales. Computer database application experience helpful. Ability to use new software programs with basic training.
Must have command of the English language and possess excellent verbal and written communications skills; Spanish language proficiency preferred.
Must comply with all applicable business, employment and copyright laws.
Must uphold and enhance public appreciation and trust for the fitness industry.
Maintain the confidentiality of all clients’ information.
Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.

Nice To Haves

Spanish language proficiency preferred.
Computer database application experience helpful.

Responsibilities

Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.
Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.
Perform all Welcome Desk duties.
Serve customers, clients and membership.
Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner.
Direct calls to appropriate program/staff in a timely manner.