Welcome Desk Attendant "Weekend"

The Salvation Army USA Central Territory•Chicago, IL

3d•Onsite

About The Position

The Welcome Desk Attendant greets all who enter the building, providing a positive first impression. As the first and last point of contact for those passing by or through the Welcome Desk, the Attendant is the face of Kroc and plays an important role in member satisfaction.

Requirements

High school diploma or GED required.
1 year of experience in customer service with data entry duties.
Experience with a computer-based work environment.
Must be willing to work nights and weekends.
A professional style that is responsive to guest’s expectations/needs/concerns.
Service orientation and excellent guest relations; anticipating and responding to the needs of clients, employees and management.
Must be attentive to and work appropriately with culturally and socio-economically diverse client population.
The ability to deal with challenging customer situations.
An ability to multi-task and remain calm under pressure.
An understanding of customer service, the principals of guest relations and security protocols.
A willingness to promote the mission of The Salvation Army.
Complete Safe from Harm Training within 30 days
Annually complete Harassment Prevention and Bystander Training

Nice To Haves

Familiarity with Web based, and smart phone application preferred.

Responsibilities

Provide exceptional customer service to customers, clients and members entering the facility, offer directions and answer questions as needed.
Answer all incoming calls quickly and politely, ability to answer basic questions about facility wide events and programs.
Accurately input all sales and data into the Point of Sales system (Club Automation).
Responsible to cash out and secure the POS area at the end of shift according to Salvation Army policies and procedures.
Ensure Guest safety, immediately rectify and/or report any potentially unsafe conditions to supervisor.
Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently.
Register and check in members and guests for Church at the Kroc services, community events, programs, and activities using designated registration systems.
Report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services.
Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established.
Notify security of any problems in registration area.
In contacts related to this position’s duties, this individual acts as a representative of The Salvation Army and its mission.
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.