Welcome Coordinator (Bilingual) - Part Time

Vamos Health • Orem, UT

2d • Onsite

About The Position

The bilingual Welcome Coordinator will be responsible for managing front desk operations, including greeting patients, scheduling appointments, and handling inquiries in both English and Spanish. This role is crucial in ensuring effective communication and a positive experience for all patients. SCHEDULE: Part-time 9am-6pm

Requirements

• High school diploma or equivalent.
• Fluency in both English and Spanish (written and spoken).
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using office software and medical record systems.

Nice To Haves

• Previous experience in a medical office or similar setting preferred.
• Certification in medical office administration or a related field.
• Experience with electronic health records (EHR) systems.
• Knowledge of medical terminology.
• CPR certification.
• Previous experience in a bilingual customer service role.
• Familiarity with insurance billing and coding

Responsibilities

• Greet Patients: Welcome patients and visitors in a warm and professional manner, both in person and over the phone, in English and Spanish.
• Schedule Appointments: Coordinate and schedule patient appointments, ensuring clear communication in both languages.
• Manage Patient Records: Retrieve, update, and maintain patient information with accuracy and confidentiality.
• Answer Inquiries: Address patient questions and concerns, providing information and assistance in both languages.
• Process Payments: Handle patient charges, process payments, and file third-party claims.
• Educate and enroll potential patients in Vamos memberships: Help potential patients see the value of a Vamos membership and enroll them into plans that best fit their needs.
• Maintain Office Inventory: Ensure the office is stocked with necessary supplies and equipment.
• Support Patient Comfort: Anticipate patient anxieties and provide reassurance in both languages.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED