About The Position
The primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer’s needs and conduct regular follow-up with customers to ensure agent satisfaction. The ideal candidate will be based in the Eastern or Central Time Zone. As part of our hiring process, all applicants will complete a HireVue assessment. This helps us learn more about your experience and is part of the consideration process for this role.
Requirements
- Excellent verbal and written communication skills a must
- Strong computer proficiency a must
- Ability to navigate multiple systems with ease a must
- Multi-tasking a must
- Instant rapport building skills required
- Interpersonal/influencing skills
- Ability to overcome objections
- Ability to prioritize workload
- Attention to detail
- Strong data integrity
- Strong planning and organizing skills
- Must be internally motivated and a self-starter
- Teamwork
- Minimum 3 years customer service; (retail, financial services, or call center)
- High school diploma required
- Strong interpersonal, verbal, and written communication skills
- Digital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred.
- Strong attention to detail
- Planning and organization skills; ability to multi-task in a fast-paced environment
- Ability to relate to a customer in a professional and courteous manner
- Regular and consistent attendance/punctuality
- Embraces diversity and inclusion
Nice To Haves
- some college preferred
- Real estate knowledge preferred (home purchase, sale, or mortgage)
Responsibilities
- Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process
- Conduct preliminary real estate needs assessment
- Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect
- Obtain consent to refer customer to Anywhere Real Estate affiliated companies
- Ensure product referral placement is in compliance with client policy
- Manage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent
- Serve as a resource for the Cartus consultant and customer for agent/brokerage issues
Benefits
- Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
- 401(k) savings plan with company match
- Paid Time Off to Include Holidays , Vacation Time, and Sick Time
- Paid Family & Paternity Leave
- Life Insurance
- Business Travel Accident Insurance
- All employees receive access to LinkedIn Learning
- Employee Referral Program
- Adoption Assistance Program
- Employee Assistance Program
- Health and Wellness Program and Incentives
- Employee Discounts
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
