Welcome Center Manager
About The Position
This is a supervisory public relations position that manages the operation and maintenance of a state Welcome Center, ensuring that North Carolina's visitors receive excellent customer service and accurate travel information. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive sales and marketing initiatives and quality personal customer service at points of entry to the state along interstate highways. The manager is responsible for hiring, developing, training and supervising a staff of three full-time travel counselor, a custodian and a part-time travel counselor. The manager also serves as a travel counselor for the traveling public by answering questions about the state's tourist facilities, attractions, events and highway routing. This position develops strong working relationships with Visit NC, local convention and visitors' bureaus, Chambers of Commerce other tourism industry organizations and associations, and various entities within NC state government and specifically within the Department of Commerce. This position also requires giving occasional presentations to schools or civic groups. Welcome Centers are open 7 days a week from 8am to 5pm.
Requirements
- High school diploma or General Educational Development (GED) diploma
- Four years of progressively responsible administrative/office management experience
- One year of experience as a lead worker
- Experience communicating tourism-related information both orally and in writing including attractions, events, accommodations, recreational, historical, and geographic features of the state.
- Experience providing guest or visitor services and delivering high-quality customer service using available tools and technology, including computers, Microsoft Office applications, and online search engines, while compiling and accurately conveying information and interacting tactfully with diverse audiences.
- Must be legally authorized to work in the United States at the time of hire and throughout employment.
Nice To Haves
- Experience in a lead or supervisory role within a guest, visitor services, or customer service environment.
- Experience working in tourism, hospitality, or the visitor services/customer service industry.
- General knowledge of the principles and practices of public relations, sales, and customer service.
Responsibilities
- Manages the operation and maintenance of a state Welcome Center.
- Ensures that North Carolina's visitors receive excellent customer service and accurate travel information.
- Maximizes opportunities to increase visitor expenditures through responsive sales and marketing initiatives and quality personal customer service.
- Hires, develops, trains and supervises a staff of three full-time travel counselors, a custodian and a part-time travel counselor.
- Serves as a travel counselor for the traveling public by answering questions about the state's tourist facilities, attractions, events and highway routing.
- Develops strong working relationships with Visit NC, local convention and visitors' bureaus, Chambers of Commerce, other tourism industry organizations and associations, and various entities within NC state government and specifically within the Department of Commerce.
- Gives occasional presentations to schools or civic groups.
Benefits
- Health insurance
- 12 Annual Paid Holidays
- Monthly accrual of vacation and sick leave
- North Carolina State Health Plan administered by Aetna
- Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
- NC State Retirement (TSERS), 401(k), and 457 savings plans
- WeSave Employee Discounts
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
