Welcome Center Manager

Arch Amenities Group•St. Cloud, FL

6d•Onsite

About The Position

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Requirements

Must be fluent in Spanish and English
5+ years in a lead/supervisory role in customer service environment.
Experience in New Home Construction or New Home Sales
Public speaking and presentation experience is a necessity.
Excellent oral communication skills. Must be able to write legibly and clearly to convey information.
Efficient, well-organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic and motivational.
Professional manner, discretion and appearance.
Must be able to show initiative and make decisions.
Proficient in Microsoft Office applications (Word, Excel, Outlook).

Nice To Haves

Previous experience in real estate a plus
Some food and beverage experience preferred.
Proficient in CRM or Real Estate databases is a plus.

Responsibilities

Ensures the “Arch Experience” for members and guests by maintaining the standards set in AAG’s’ Mission Statement, Values and Expectations.
Adheres to policies of the Developer, it’s partners and Arch Amenities Group.
Oversee operation of the Welcome Center for a new home, master plan community.
Operations include prospective homebuyer presentations, home builder communications and café operations.
Hire, train, schedule and supervise part time employees to assist in the operation of the Welcome Center including welcome center ambassadors and baristas.
Greet guests, offer hospitality and create rapport with both prospects and residents.
Deliver detailed community presentations to prospective home buyers, realtors and home builder representatives.
Capture prospect profile and contact information and enter in database for instant communication to on-site builders/sales centers.
Update and distribute community collateral and builder inventory handouts for prospects
Consistently keep up to date with local information, attractions, events, etc.
Participate in marketing team calls and meetings.
Update various pages on the website, including builder information, posting of photo galleries.
Make posts to community’s social media channels & sites
Solicit and post homebuyer testimonials on the website as requested by the marketing team.
Assist in the development monthly e-blast communications for the marketing program
Provide marketing presentations to all builder associates who are currently selling in the community as well as prospective builders. This will happen on an ongoing basis
Serve as a marketing liaison between the developer and the builder sales teams. To include visiting sales offices to gather and disseminate information, and provide collateral and display materials as necessary
Manage & participate in the realtor program on behalf of the community developer, to include facilitating meetings, presenting to the group, and encouraging participation.
Serve as the liaison to the realtor group and foster those relationships.
Promote the community by making visits to brokerage offices within the selling radius. This will require some local travel.
Weekly calls and thank you notes to realtors who register prospects at the welcome center.
Assist in the planning and implementation of Realtor & Prospect events to include working these events. Some events will take place in the evening hours, on weekends and holidays.
All other duties assigned.