Welcome Center Associate - East Palo Alto

YMCA • East Palo Alto, CA

6d • $20 - $23 • Onsite

About The Position

The Welcome Center Associate is responsible for providing prompt, courteous, and accurate service to the public, members, and YMCA employees over the phone and in person. This includes providing information and enrolling individuals in youth development programs as well as fee-based facility programs. Weekend availability is preferred.

Requirements

• Minimum of 1 year of customer service based work experience.
• Excellent customer service skills.
• Entrepreneurial spirit with the ability to work a variety of hours, including evenings and weekends.
• Ability to work in a fast-paced work environment while ensuring accuracy and timeliness of work.
• Possess basic computer data entry skills.
• CPR/PR, First Aid, AED, and Oxygen certifications (within 30 days of hire).

Nice To Haves

• Weekend availability preferred.

Responsibilities

• Answer phone calls and direct to appropriate department.
• Register members and participants for programs and services ensuring all forms and procedures are completed accurately.
• Be available to work a variety of hours and willing to sub shifts for co-workers.
• Attend and actively participate in monthly in-service staff meetings.
• Be available to answer membership sales questions and give member tours when Member Sales staff are not present.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed