Weekend Technician - Texarkana Tech (Endoscopy)

Surgical Solutions, LLC•Texarkana, TX

2d•Onsite

About The Position

Surgical Solutions Technicians support surgeons and hospital staff as members of the endoscopy team. They provide customer service and assist with daily operations and procedures at their local account. The position reports to Account Supervisors/Lead Technicians. The technician maintains endoscopic equipment and supplies, performs safety checks, and may prepare endoscopy suites according to procedure requirements. The role includes following manufacturer instructions for cleaning, leak testing, and high-level disinfection or sterilization of endoscopes; inspecting and maintaining equipment and instruments; troubleshooting malfunctions; and coordinating repairs or loaner instrumentation with repair vendors. Technicians also maintain current surgeon preference cards as needed and uphold professional service and communication standards. The position typically entails a 40-hour workweek. The posted schedule is Saturday–Sunday, 7:30 a.m.–5:00 p.m., and Monday–Wednesday, 7:30 a.m.–4:00 p.m. Rotational weekday, weekend, and holiday coverage, including on-call shifts, may be required, as may additional hours based on workflow or schedule. The work takes place in a fast-paced hospital environment and may involve exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.

Requirements

High school diploma or GED.
CRCST or CBSPD certification required; CRCST must be obtained within 120 days.
Two to five years of face-to-face customer service experience.
Outstanding customer service skills and ability to build and maintain rapport with hospital teams.
Excellent communication and negotiation skills.
Ability to anticipate needs quickly and accurately and respond appropriately.
Strong verbal and written communication skills for interacting with customers, staff, team members, and healthcare professionals.
Ability to comprehend technical materials, follow instructions, and provide client education, interpretation, and documentation.
Ability to work effectively under high-stress conditions and make critical decisions in emergencies.
Strong interpersonal skills when engaging with people from diverse backgrounds.
Ability to build rapport while maintaining professionalism and to work independently and as part of a team.
Reliability and consistent on-site attendance.
Availability for 24/7 hospital coverage, including weekday, weekend, and holiday rotational scheduled and on-call shifts.
Ability to adapt to a fast-paced hospital environment involving potential exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.
Ability to bend, squat, kneel, crawl, and maneuver heavy equipment.
Ability to stand for prolonged periods and lift or carry items up to 50 pounds individually, or more with assistance.
Ability to meet vision and hearing standards, including color recognition, necessary for job functions.
Ability to wear required personal protective equipment, such as gloves, gowns, and eye protection.

Nice To Haves

Some college education.
CER certification.
Six months of endoscopy experience.

Responsibilities

Model a high standard of performance and service to hospital staff and peers.
Maintain endoscopic equipment and supply inventories and perform safety checks.
Prepare endoscopy suites according to procedure requirements, as needed.
Follow manufacturer instructions for cleaning, leak testing, and high-level disinfection or sterilization of endoscopes.
Identify damaged or worn scopes and instruments for repair or replacement.
Troubleshoot malfunctioning scopes and equipment and coordinate loaner instrumentation with repair vendors.
Maintain standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
Maintain equipment, replace items as needed, and process repairs for instruments and scopes.
Maintain current surgeon preference cards as needed.
Communicate and provide service professionally to Surgical Solutions team members, hospital staff, and OR staff.
Perform other duties assigned by supervisors to support efficient team and hospital operations.
Collaborate respectfully with team members and hospital staff.
Learn and use technologies specified in the company Technology Policy; where applicable, use company phones or laptops to access company systems, including ADP, Outlook, Concur, Slack, and SCMP.
Manage company and hospital property as assigned.
Provide weekday, weekend, and holiday hospital coverage, including rotational and on-call shifts, as required.