Weekend Technical Support Analyst (Copy)

Heavy Construction Systems Specialists, LLC • Houston, TX

16d • Hybrid

About The Position

HCSS is seeking a Weekend Technical Support Analyst to join its Support Team and provide quality customer service. The role supports customers through multiple channels, serves as their primary point of contact on weekends, and acts as an ambassador to internal departments to help customers succeed. The analyst is expected to learn HCSS products beyond the training provided and document useful information gathered during support interactions. The schedule is a four-day, 10-hour work week on Saturday, Sunday, Tuesday, and Wednesday.

Requirements

• At least 1 year of customer service experience.
• Passion for technology and interest in staying up to date on trends, learning software, and exploring gadgets.
• Enjoy helping people and building customer relationships with empathy.
• Ability to work as a team player and follow or lead as situations require.
• Ability to make decisions quickly and use available resources effectively.
• Enjoy problem-solving and delivering well-executed solutions.
• Ability to plan, organize, and prioritize work.
• Initiative to identify improvement opportunities and develop processes or programs to help the team succeed.
• Curiosity and ability to assess problems broadly, ask appropriate questions, and explain knowledge in simple solutions.

Nice To Haves

• At least 2 years of technical support experience.

Responsibilities

• Provide world-class service to HCSS customers through multiple channels.
• Represent customers to internal departments and help them succeed in their roles.
• Take ownership of learning HCSS products in addition to the training provided.
• Create helpful documentation by capturing relevant information during support interactions.
• Recognize and exceed the department’s standards and expectations.
• Serve as the primary point of contact for weekend customer support.

Benefits

• Flexible hybrid schedule.
• Medical, dental, and vision coverage with company-paid and employee-paid options.
• Paid holidays, sick days, and personal time off.
• Employee Resource Groups that foster connection and inclusion.
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, and gym.
• Dog-friendly campus and WiFi-accessible courtyards.
• 401(k) with a 5% company match.
• Coverage for employee professional development and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed