Weekend Supervisor

Valet Living•Dallas, TX

15h•Hybrid

About The Position

Reporting to the Regional Manager of Recycle NOW, the Weekend Supervisor is responsible for building and leading a high-performing team of Doorstep Collection Specialists to deliver doorstep collection service for up to 30 multi-family apartment communities throughout Dallas Fort Worth area. This role oversees weekend operations including training, performance management, and ensuring consistent coverage. This position requires a blend of hands-on leadership, team supervision, and strong organizational skills to deliver seamless operations and exceed service expectations.

Requirements

High school diploma or GED required
Supervisory experience preferred, with the ability to effectively lead and support teams
Proficiency in Microsoft Office Suite, including Outlook for email and calendar management, and basic Excel skills for tracking and reporting
Ability to oversee associates across multiple communities, ensuring timely, accurate service delivery while prioritizing operational needs
Strong organizational skills, with experience managing schedules, timecards, and administrative tasks to support smooth daily operations
Ability to analyze operational metrics, identify inefficiencies or service gaps, and implement solutions that improve performance
Highly adaptable in fast-paced environments, with the ability to adjust priorities and strategies as business needs change
Strong communication skills, with the ability to provide clear, professional, and supportive guidance to associates
Proven ability to motivate and engage teams, fostering collaboration and a positive, productive work environment
Commitment to maintaining high standards of integrity, professionalism, and ethical conduct
Ability to lift and carry a fifty-pound (50 lb.) tote bag up and down stairs and have a willingness to be exposed to disagreeable odors
Ability to frequently work outdoors and work/drive in changing weather conditions
Flexibility to work split schedules and/or be on call during irregular hours
Valid driver’s license and ability to operate a company vehicle in a manner consistent with local and state rules and regulations and company policy

Responsibilities

Conduct nightly oversight of Doorstep Collection Specialists and Foremen through on-site visits and administrative portal monitoring
Complete and maintain daily and weekly company logs in accordance with company standards
Foster a culture of teamwork, accountability, and excellence through consistent communication and team engagement
Provide training on company procedures, ensuring compliance with policies, safety standards, and best practices, while instilling our mission of delivering exceptional service
Provide hands-on support by covering properties as needed to maintain service continuity
Proactively manage team performance through coaching, development, regular communication, and recognition; addressing issues early and taking action when needed
Deliver consistent weekly manager updates via email or phone to ensure alignment and visibility
Maintain strong relationships with property managers through regular site visits, monthly touchpoints, and timely (within 24 hours) response to inquiries and concerns
Resolve service issues promptly and effectively to ensure high client satisfaction
Other items as assigned