Weekend Receptionist - Mental Health 103

Telecare Corporation•San Leandro, CA

9d•Onsite

About The Position

Villa Fairmont MHRC is a 96 bed licensed Mental Health Rehabilitation Center serving adults between the ages of 18-65. The program's purpose is to help people with mental impairments realize their full potential. The Receptionist - Typist operates the phone console, performs routine personnel procedures and provides direction to program visitors.

Requirements

A High School diploma or a G.E.D. equivalent is required.
Ability to type 50 WPM.
Knowledge of general office duties.
Excellent public relations skills and communication skills are essential.
Ability to read, write and speak English is crucial.
Willingness to work with disabled adults.
Applicant must be finger printed and receive clearance from Criminal Justice Department.

Nice To Haves

One (1) year of experience as a receptionist is preferred.
Courses in typing, word processing and general office procedures are preferred.

Responsibilities

Operates the phone console by answering incoming calls, determining the caller's needs and relaying the call.
Greets visitors, ascertaining their needs and providing direction as needed.
Serves as the central communication post during fire and disaster emergencies.
Issues badges and keys to case workers, attorneys, case managers and other visitors as appropriate, as assigned.
Notifies the appropriate staff of the arrival of individuals to be admitted.
Uses telephone etiquette at all times.
Receives the incoming mail; stamps, sorts and distributes.
Processes vending machine reimbursements, as directed.
Maintains a memo log and assigns memo numbers.
Typing as directed.
Maintains the copy machine paper supply, as directed.
Distributes paychecks and memos.
Provides job applicants with information concerning openings and on the completion of the application.
Logs in all applications, as directed.
Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with residents, the public and other staff members.
Performs tasks correctly and according to policies and procedures.
Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions.
Demonstrates knowledge and proper use of equipment and supplies.
Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co-workers with concern and promotes group morale.
Continually focuses on assigned tasks and seeks and implements improvements as necessary.
Understands and demonstrates the safety program in all activities.
Practices universal precautions at all times.
Demonstrates a knowledge of Telecare’s customers including clients/residents, families and governmental agencies in all interactions and conduct.
Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.
Completes and follows through with tasks and assignments, meeting expected deadlines.
Understands and demonstrates knowledge of all policies associated with attendance.
Attends all assigned in-service education classes.
Always dresses appropriately and professionally.